Desktop Administrator
3 weeks ago
Infosys is seeking Desktop Administrator. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.
Required Qualifications:
Candidate must be located within commuting distance of Alpharetta, GA, or be willing to relocate to the area. This position may require travel in the US
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4 years of Information Technology experience
At least 4 years of experience in Remote Desktop Support
Responsible for monitoring, diagnosis, troubleshooting technical issues reported on the desktops and laptops: software and hardware related issues.
Diagnose, debug and troubleshoot technical problems
Working Knowledge:
Planning and execution of work units in the remote Desktop support service
Shift schedule management, Risk management techniques and escalation Management
SLA's and KPI's to be able to adhere and exceed defined targets
Weekly Reporting and review of Project Status and metrics
Basic PC hardware
Printer
Scanner
Networking
Configure, deploy, set up, and repair Operating Systems, Client Networking, PC's and mouse, keyboards, KVM switches, scanners, laser/label printers and other PC peripherals, DNS, Active Directory, Windows 10 and Windows 11
Monitor day-to-day performance of technical systems and tracking
Manage coordination with end user to resolve the issue
Conduct: monthly monitoring of hardware failure rates for all devices in the environment
Perform Frequent Failure Analysis, root cause analysis and implement solutions to eliminate recurring and critical problems in the environment
Drive Continuous Improvement initiatives
Perform shift schedule management, Risk & Issue management, escalation management and adherence to defined SLA's.
Provide stable performance for end users and enabling a productive workforce.
Responsible for driving Continuous improvement initiatives that will drive up the productivity
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor this time.
Preferred Qualifications:
Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
Extraordinary Planning, Project Management, Coordination, and Analytical skills
Hands-on experience in working in Global Delivery Model with onsite/offshore resources
Exceptional Organizational Skills
Ability to manage and prioritize tasks efficiently
Readiness to demonstrate a proactive attitude
Solid attention to detail and excellent written and verbal communication skills are required
Ability to work in team in diverse/ multiple stakeholder environment
Interface with key stakeholders to apply your technical proficiency across various aspects of digital workplace spectrum.
Bring in innovation through Automation, Root Cause Elimination and Process strengthening to meet our clients' business needs.
Be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued
Familiarity with ITIL tools like ServiceNow and adhere to defined SLA's is a plus
Lead the Remote Desktop team, plan and execute the work units in scope is an added advantage
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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