Desktop Administrator

3 weeks ago

Alpharetta, United States Infosys Full time

Infosys is seeking Desktop Administrator. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.



Required Qualifications:

• Candidate must be located within commuting distance of Alpharetta, GA, or be willing to relocate to the area. This position may require travel in the US

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

• At least 4 years of Information Technology experience

• At least 4 years of experience in Remote Desktop Support

• Responsible for monitoring, diagnosis, troubleshooting technical issues reported on the desktops and laptops: software and hardware related issues.

• Diagnose, debug and troubleshoot technical problems

• Working Knowledge:

• Planning and execution of work units in the remote Desktop support service

• Shift schedule management, Risk management techniques and escalation Management

• SLA’s and KPI’s to be able to adhere and exceed defined targets

• Weekly Reporting and review of Project Status and metrics

• Basic PC hardware

• Printer

• Scanner

• Networking

• Configure, deploy, set up, and repair Operating Systems, Client Networking, PC’s and mouse, keyboards, KVM switches, scanners, laser/label printers and other PC peripherals, DNS, Active Directory, Windows 10 and Windows 11

• Monitor day-to-day performance of technical systems and tracking

• Manage coordination with end user to resolve the issue

• Conduct: monthly monitoring of hardware failure rates for all devices in the environment

• Perform Frequent Failure Analysis, root cause analysis and implement solutions to eliminate recurring and critical problems in the environment

• Drive Continuous Improvement initiatives

• Perform shift schedule management, Risk & Issue management, escalation management and adherence to defined SLA’s.

• Provide stable performance for end users and enabling a productive workforce.

• Responsible for driving Continuous improvement initiatives that will drive up the productivity

• U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor this time.



Preferred Qualifications:

• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation

• Extraordinary Planning, Project Management, Coordination, and Analytical skills

• Hands-on experience in working in Global Delivery Model with onsite/offshore resources

• Exceptional Organizational Skills

• Ability to manage and prioritize tasks efficiently

• Readiness to demonstrate a proactive attitude

• Solid attention to detail and excellent written and verbal communication skills are required

• Ability to work in team in diverse/ multiple stakeholder environment

• Interface with key stakeholders to apply your technical proficiency across various aspects of digital workplace spectrum.

• Bring in innovation through Automation, Root Cause Elimination and Process strengthening to meet our clients’ business needs.

• Be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued

• Familiarity with ITIL tools like ServiceNow and adhere to defined SLA’s is a plus

• Lead the Remote Desktop team, plan and execute the work units in scope is an added advantage


The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.



About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.



Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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