Senior IT Manager
4 days ago
Franklin Fitch is seeking a highly skilled Senior System Administrator to join our team. As a key member of our IT department, you will be responsible for overseeing and coordinating the activities of our technology staff, ensuring the smooth operation of our computer systems, desktop support, and general enterprise support.
Key Responsibilities:- Technical Leadership: Provide comprehensive support for system-wide servers, computers, software, and hardware, while maintaining technical leadership responsibilities.
- Team Management: Mentor and lead a team of IT support and system administration staff, ensuring they have the necessary skills and knowledge to perform their duties effectively.
- Collaboration: Collaborate with other teams to support fundamental Microsoft, Cisco, and VMware technologies, ensuring seamless integration and operation.
- Documentation: Maintain accurate documentation, with a strong emphasis on confidentiality regarding sensitive information and data related to system security.
- Customer Service: Uphold a high level of customer service, cultivating strong relationships with our clients and stakeholders.
- Problem-Solving: Assist in developing and implementing solutions to address system-wide operational challenges, ensuring the continued success of our organization.
- Professional Development: Continuously pursue knowledge enhancement through formal training, self-directed research on industry trends, and staying informed about breaking news.
- Vendor Management: Work with vendors and 3rd parties to optimize performance and services, ensuring the best possible outcomes for our organization.
- Communication: Promote a positive image and reputation for Franklin Fitch by demonstrating servant leadership and facilitating transparent communication.
- Additional Duties: Perform additional duties as required to ensure the success of our organization.
- Education: Bachelor's degree or a minimum of 4 years of experience in a related field.
- Certifications: Consideration given to those with relevant certifications such as CompTIA A+, CompTIA Network+, or CompTIA Security+.
- Technical Skills: Proficient in Microsoft Office Suite and Windows desktop operating systems across various computing platforms (e.g., laptops, tablets, and desktop computers).
- Communication Skills: Ability to diagnose and troubleshoot incoming customer requests, communicate technical concepts to non-technical audiences, and maintain accurate documentation.
- Cloud Experience: Ability to work with cloud-based systems, including Azure and AWS.
- Team Leadership: Team leadership and mentoring experience, with a proven track record of success.
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