Senior Technical Operations Associate

3 weeks ago

Alpharetta, United States Tekshapers Inc Full time
Job DescriptionJob Description

Senior Technical Operations Associate(ITCM)

Location : Alpharetta, GA (Hybrid Model)

Duration: : 6+ Months Contract

As a Senior Technical Operations Associate, you will assume critical day-to-day responsibilities which include developing support utilities and applications for managing services configurations, addressing client/vendor/internal escalated requests for assistance, engaging with implementation teams on the build-out of applications. Must have overall understanding of DevOps and fundamental multi-tier application support. Rotating on-call, project participation, and business continuity support for the Cash and Logistics products, Assist and develop scripting alerts to monitor production systems, respond to and troubleshoot escalated incidents. Must have excellent communication skills, as the role may interfaces with clients, vendors, and business partners.

Essential Job Responsibilities

CA Server Automation which includes CA ITCM need knowledge with in using the CA tool.

Experience with Windows systems troubleshooting within non-production and production multi-tier environments.

24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.

Create application monitoring scripts and automate alerts that can inform of problems in logs files.

Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.

Point of escalation accountable for diagnosing and resolving customer impacting issues.

Review turnover artifacts to ensure completion prior to executing production installs.

Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks.

Support applications that support the Managed Services ATM fleet and Cash and Logistics.

Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions.

Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.

Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.

Maintain and/or create technical support documentation, and work with resources to assume the same.

Good verbal and written communication skills to be used for creation and updating standard operating procedures.

Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.

Basic Qualifications for Consideration:

Education: Bachelor's degree in Computer Science/Information Systems, or equivalent

5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.

CA Server Automation which includes CA ITCM

Hands-on knowledge of writing SQL for Oracle or SQL Server

Solid experience scripting in PowerShell

Microsoft Desktop Services, Virtual Services

Experienced in Agile and DevOps environments and cultures.

Certifications: Knowledge of ITIL production support best practices

ATM knowledge and strong knowledge of Microsoft Office Suite

Knowledge of Splunk and ExtraHop

Basic knowledge of Linux a plus

Knowledge of Azure a plus

"Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law."

  • Technical Operations Associate

    1 week ago

    Alpharetta, United States The Mice Groups, Inc. Full time

    Technical Operations AssociateOn Site in Alpharetta, GAContract: 12+ month long projectPay Rate: $30-$35/hourly (W2)Azure is a plus but not mandatory As a Senior Technical Operations Associate, you will assume critical day-to-day responsibilities which include developing support utilities and applications for managing services configurations, addressing...

  • Senior Electrical Systems Engineer

    2 weeks ago

    Alpharetta, United States AXISCADES Inc. - North America Operations Full time

    AXISCADES Inc. - North America Operations is a prominent provider of comprehensive engineering solutions and product development services. We specialize in addressing the digital, engineering, and smart manufacturing requirements of large-scale enterprises. With extensive experience in crafting innovative, sustainable, and safer products globally, AXISCADES...

  • Senior Accountant- Technical Accounting

    4 weeks ago

    Alpharetta, United States Staff Financial Group Full time

    Senior - Financial Reporting Summary: This role is responsible for supporting an accurate and timely month-end close process, preparing stand-alone and consolidated financial statements, schedules and related analysis, and assisting with quarterly and annual external reporting to the Securities and Exchange Commission. Strong accounting, financial...

  • Technical Support Associate

    1 week ago

    Alpharetta, Georgia, United States Sopra Banking Software Full time

    Job OverviewCompany Overview:Sopra Banking Software stands as a trusted partner for over 1,500 financial institutions globally. Our diverse range of solutions, unwavering commitment, and innovative spirit empower us to assist our clients daily in achieving their objectives, particularly in the realm of financial inclusion. With a presence in more than 80...

  • Technical Operations Specialist

    3 days ago

    Alpharetta, United States GalaxEons Full time

    About the RoleWe are seeking a highly skilled Technical Operations Specialist to join our team at GalaxEons. As a key member of our production support team, you will be responsible for ensuring the smooth operation of our production systems and applications.Key ResponsibilitiesProduction Support: Provide technical assistance and support for escalated issues,...

  • Technical Lead

    3 days ago

    Alpharetta, United States Cognizant Full time

    Technical Lead We are looking for a Technical Lead with prior experience working in the payments industry domain. Should have strong leadership skills to assist more Junior associates and be able to effectively communicate with Senior Executive Technical leadership. Must support best practices for code coverage security and compliance activities defined by...

  • Sr. Technical Operations Analyst

    6 days ago

    Alpharetta, United States Aquinas Consulting Full time

    Job DescriptionJob DescriptionAquinas Consulting is currently look to fill a contract Sr. Technical Operations Analyst job in Alpharetta, GA for a Professional IT Services Firm. Our client specializes in proprietary machine learning, predictive analytics solutions and the use of automation to achieve business transformation for some of the largest companies...

  • Senior Technical Product Owner

    2 weeks ago

    Alpharetta, United States Advansys Full time

    Position: Technical Product OwnerLocation: RemoteContract Type: Long-term EngagementRole Overview:The Technical Product Owner will play a pivotal role in overseeing the development teams, focusing on Data Operations and Service Monitoring. This position involves managing one or two squads effectively.Key Responsibilities:1. Lead the implementation of data...

  • Senior Financial Associate

    2 weeks ago

    Alpharetta, Georgia, United States Searchlogic Recruiting, LLC Full time

    Position OverviewWe are currently seeking a skilled Senior Financial Associate to join our dynamic team at Searchlogic Recruiting, LLC. This role is ideal for individuals looking to advance their careers in the financial sector, working alongside experienced professionals in a supportive environment.Key Benefits:Flexible Hybrid Work Model - 3 days in the...

  • Technical Lead

    2 days ago

    Alpharetta, United States Cognizant Full time

    Technical Lead We are looking for a Technical Lead with prior experience working in the payments industry domain. Should have strong leadership skills to assist more Junior associates and be able to effectively communicate with Senior Executive Technical leadership. Must support best practices for code coverage security and compliance activities defined by...

  • Technical Lead

    6 days ago

    Alpharetta, United States Cognizant Full time

    Technical Lead We are looking for a Technical Lead with prior experience working in the payments industry domain. Should have strong leadership skills to assist more Junior associates and be able to effectively communicate with Senior Executive Technical leadership. Must support best practices for code coverage security and compliance activities defined by...

  • Technical Lead

    3 days ago

    Alpharetta, United States Cognizant Full time

    Technical Lead We are looking for a Technical Lead with prior experience working in the payments industry domain. Should have strong leadership skills to assist more Junior associates and be able to effectively communicate with Senior Executive Technical leadership. Must support best practices for code coverage security and compliance activities defined by...

  • Technical Lead

    2 days ago

    Alpharetta, United States Cognizant Full time

    Technical Lead We are looking for a Technical Lead with prior experience working in the payments industry domain. Should have strong leadership skills to assist more Junior associates and be able to effectively communicate with Senior Executive Technical leadership. Must support best practices for code coverage security and compliance activities defined by...

  • Technical Lead

    2 days ago

    Alpharetta, United States Cognizant Full time

    Technical Lead We are looking for a Technical Lead with prior experience working in the payments industry domain. Should have strong leadership skills to assist more Junior associates and be able to effectively communicate with Senior Executive Technical leadership. Must support best practices for code coverage security and compliance activities defined by...

  • Lead Technical Integration Specialist

    2 weeks ago

    Alpharetta, United States MarketSource, Inc. Careers Full time

    Senior Integration Solutions ExpertMarketSource, an Allegis Group company, specializes in delivering comprehensive sales solutions by recruiting, training, and managing industry-specific professionals dedicated to creating exceptional customer experiences for some of the world's most renowned brands. We develop and implement sales and training strategies for...

  • Technical Training Specialist

    3 weeks ago

    Alpharetta, United States HP Full time

    Technical Training Specialist Job Description AMS HP Indigo is looking for a high energy, forward thinking, passionate, and customer centric individual to join our elite team of Technical Training Specialists in Alpharetta, GA to help further strengthen and expand our agility and capabilities. The focus of this role will require very strong HP Indigo...

  • Sr. Technical Specialist

    1 month ago

    Alpharetta, United States MarketSource, Inc. Careers Full time

    Senior Technical SpecialistMarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies...

  • Sr. Technical Specialist

    1 month ago

    Alpharetta, United States MarketSource, Inc. Careers Full time

    Senior Technical SpecialistMarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies...

  • Technical Training Specialist

    2 months ago

    Alpharetta, United States HP Inc. Full time

    Technical Training Specialist Job DescriptionAMS HP Indigo is looking for a high energy, forward thinking, passionate, and customer centric individual to join our elite team of Technical Training Specialists in Alpharetta, GA to help further strengthen and expand our agility and capabilities.The focus of this role will require very strong HP Indigo technical...

  • Principal Technical-Digital Product Manager

    5 days ago

    Alpharetta, United States AT&T Full time

    NOTE: This is not remote, Hybrid in Alpharetta, GA, 3 days a week onsite.About the Company:Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and...