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Manager, Care Coordination

2 months ago

Tampa, United States CarepathRx Full time

CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

CarepathRx is transforming pharmacy care delivery for health systems and hospitals, delivering improved patient outcomes that drive clinical, quality, and financial results. Through the industry's most comprehensive, end-to-end hospital pharmacy care delivery model, CarepathRx is turning hospital pharmacy into an active care management strategy and revenue generator while providing support across the patient's complete healthcare journey. The company takes an enterprise approach, providing a powerful combination of technology, market-leading clinical pharmacy services, and wrap-around services that optimize pharmacy performance across the enterprise for fully integrated pharmacy operations, expanded healthcare services, improved ambulatory access, minimized clinical variation and new health system revenue streams.

Responsible for managing the workflow of the department by assigning tasks, supporting staff, monitoring results and reporting to senior management.

Responsibilities

  • Recruit, hire, train, and supervise in all aspects of the job responsibilities of supervisors and front-line personnel.
  • Assist with the preparation of the budget, monitor for areas of responsibility, and seek out areas of opportunity to improve the P&L.
  • Monitor the performance and compliance of reporting personnel and provide feedback via performance evaluations and corrective action when necessary.
  • Coach, motivate and aide in the development and growth of a staff of supervisors and front-line personnel.
  • Direct the staff in providing mentorship to peers and support personnel for each of the disciplines within the implementation intake team and operations.
  • Act as a resource to all department personnel to resolve questions regarding implementation intake and operations.
  • Interact with partners to resolve questions or issues related to the intake team and implementation process.
  • Support partners throughout implementation in conjunction with the implementation intake specialist manager.
  • Support and guide partners through transition from Implementation to Operations once go-live happens.
  • Work with supervisors to devise work schedules and implement guidelines.
  • Serve as a role model of excellent customer service by responding constructively to the needs of the partners, management staff, colleagues, direct reports and patients. Respond with courtesy and respect in a way that reflects a positive department image.
  • Visibly demonstrate a commitment to process improvement by actively seeking and using customer and team feedback to improve services. Being an active participant in the performance improvement process.
  • Maintain effective change management.
  • Provide timely updates to the team regarding changes to internal processes.
  • Conduct staff meetings and updates personnel on company updates, goals, and initiatives.
  • Perform in accordance with system-wide competencies/behaviors.
  • Perform other duties as assigned.
Skills & Abilities
  • Excellent written and verbal communication
  • Very organized
  • Able to delegate
  • Detailed oriented
  • Decision-making
  • Interpersonal skills
  • Adaptability
  • Time Management
  • Conflict resolution
  • Careport portal expertise preferred
  • Waystar and insurance portal experience preferred
Requirements
  • High School graduate required.
  • Bachelor's degree or equivalent experience required (+5years in home infusion).
  • 3 years leadership experience in a professional environment or other health care environment preferred.
  • Computer skills and Microsoft office products experience required.
  • Documented expertise in Intake/Insurance (acute, ambulatory, home health, pharmacy) experience preferred.
  • Self-motivated needing minimal direction in execution of implementation projects, and internal and external customer communication
  • Wellsky Pharmacy System (CPR,Caretend) Experience
  • Experience leading a remote team


CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in this country.

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.