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Customer Support Coordinator

4 months ago

Sanford, United States Marine Fasteners Full time
Position Summary

To provide superior customer service to both our external customers, and peers from all branches.

WHY Marine Fasteners:

  • Health, Vision and Dental Benefits for Full-time Employees & their Families
  • Paid Time Off
  • 401(K) with Company Match
  • Employee Assistance Programs
  • Life Insurance
Duties/Responsibilities
  • Process customer credit requests which could include sending out replacements, contacting shipping partners, and entering PI’s
  • Help to enter mill RFQ’s, send to purchasing, and follow up, as needed
  • Help to quote the customers based off of RFQ’s, as needed
  • Provide support for answering phones and field customer service calls of all types and needs
  • Monitor and audit blanket orders, directing purchasing department when necessary
  • Review open order reports
  • Update customer cross reference and pricing information
  • Following up on shipments to customers to obtain tracking information and convey that information to the customer and Business Solutions Representative
  • Research the status of mill, secondary processes, and other purchasing and warehousing activities to convey the status to the Business Solutions Representative and/or customer
  • Research and provide Material Certifications to customers and Business Solutions Representative
  • Create reports for upper management
  • Provide coverage for Business Solutions representative when they are out of office on PTO or business
Qualifications/Skills:
  • Associates Degree
  • Or 2 years related experience and/or training
  • Proficiency with MS Office – MS Word and MS Excel
  • Excellent Written and verbal communication skills
  • Teamwork and self-motivated attitude
  • Hands on experience with ERP and CRM systems


EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.