Product Support Representative

1 week ago


Sanford, United States Masis Professional Group Full time

Masis Professional Group is assisting our client in searching for a Product Support Representative (technical) in Sanford Maine to provide internal and external customers with assembly, electrical and mechanical product support and assistance. Position is temp-to-perm, 100% onsite.

Salary: $20 to $25 per hour, based on experience

Schedule: Monday through Friday, 8:30am to 5:00pm

Duties and Responsibilities:

  • Work with product end users, field techs and others to diagnose and/or troubleshoot products
  • Answer incoming phone calls in a courteous, helpful, and professional manner.
  • Reply to incoming calls, voicemails emails, and correspondence submitted through the company website in a timely and professional manner.
  • Log warranty calls, call data and other pertinent information into our call management system.
  • Coordinate with other internal company groups (Manufacturing, Quality, Engineering, etc.) to get the customers answers as required.
  • Provide Test Reports, Test Data, manuals, drawings, and other pertinent information as requested.
  • Write and/or offer input for Infield Installation Instructions, as required.
  • Enter parts orders as required.
  • Some travel for field work may be required. (


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