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Academic Support Services Coordinator
2 months ago
Job Location
Sanford, NC
Benefits
Yes
Minimum Qualifications
Associate Degree or equivalent education and experience.
2+ years of experience in a professional office environment or educational setting.
Proficiency in Microsoft Office Applications and Google Docs.
Proven experience in delivering exceptional customer service.
An equivalent combination of education and experience may be considered.
Preferred Qualifications
Experience in a community college environment.
Bachelor's degree.
Familiarity with basic bookkeeping and management of financial records, including employee work schedules and timesheets.
Experience with Colleague software.
Position Overview
At N.C. Community College System, we are dedicated to creating transformative lifelong learning opportunities. We expect all employees to actively contribute to removing barriers to student success and facilitating pathways to achievable goals. Our staff is encouraged to recognize challenges and respond with empathy, understanding, and a commitment to assist.
The Student Learning Support Specialist within the University Transfer & Advising Division offers vital support to program chairs, lead instructors, directors, and other personnel.
Diversity Commitment
N.C. Community College System values diversity and believes that a diverse college experience enriches the educational environment. We promote awareness and respect for all individuals and are committed to this mission in our community relationships.
Key Responsibilities
- Provide daily operational and project support for University Transfer division department chairs, directors, lead instructors, and related staff.
- Offer general assistance to faculty, students, and staff.
- Assist with administrative tasks related to the Career and College Promise Program.
- Support the production and processing of contracts for overload and adjunct instructors.
- Verify timesheets and payroll for a limited number of academic assistance staff.
- Facilitate course creation and editing in Datatel Colleague.
- Assist with division events, including advisory board meetings and open houses.
- Occasionally cover the College switchboard.
- Maintain proficiency in technical support and assist faculty and students with college applications (e.g., Microsoft Word, Publisher, Excel, Datatel, WebAdvisor, E-Procurement, Eforms, Google Docs, AVISO).
- Direct students, faculty, and staff to appropriate college resources.
- Assist with meeting minutes for departmental and college-wide meetings.
- Help prepare instructor evaluations.
- Assign and enter instructors for each semester course in Datatel as designated.
- Stay updated on Career and College Promise Program policies and procedures.
- Monitor and track course syllabi in shared folders for Division Programs.
- Assist with the collection of general education competency data.
- Support faculty in verifying student eligibility for classes.
- Track missing documents and involve relevant personnel as needed.
- Assist with scheduling interviews for new employees.
- Facilitate division-wide communication to faculty and students.
- Coordinate promotional information and marketing with division leadership.
- Manage phone calls, take messages, and respond to routine inquiries.
- Submit records and forms promptly as required by policy.
- Encourage and support College activities, policies, and philosophies.
- Actively participate in professional organizations.
- Complete required staff development activities.
- Perform other duties as assigned.
