Bilingual Customer Support Specialists
2 weeks ago
Position: Bilingual Customer Service Representatives
Company Overview:
Del-Air Heating, Air Conditioning, and Refrigeration, Inc. stands as the foremost Residential HVAC Company in the United States, with a robust presence across Central Florida. Our rapid growth is fueled by our commitment to excellence and customer satisfaction.
Role Overview:
We are seeking dedicated Customer Service Representatives to join our dynamic team. The primary function of this role is to engage with clients to assess their service needs regarding their air conditioning systems.
Key Responsibilities:
- Communicate effectively with clients to identify their service requirements.
- Provide exceptional customer support and ensure client satisfaction.
- Utilize computer systems to manage client information and service requests.
Qualifications:
- High school diploma or equivalent is mandatory.
- A minimum of one year of experience in a call center or customer service environment is required.
- Bilingual proficiency in English and Spanish is essential.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with standard office equipment.
- Must be eligible to work legally in the United States and be at least 18 years old.
- Ability to successfully complete a background check and drug screening.
- Strong teamwork and collaboration skills.
Benefits:
- Employee Stock Ownership Plan (ESOP)
- Opportunities for professional development and career advancement
- Competitive salary structure
- Company-funded Life Insurance
- Access to Company Paid Telehealth Program
- Comprehensive Medical, Dental, and Vision Plans
- Supplemental Benefits (Disability, Accident, Critical Illness, etc.)
- Paid Time Off (PTO) and Paid Holidays
- 401K Retirement Plan
- Corporate Wellness and Safety Initiatives
- Referral Incentives
Application Process:
Interested candidates are encouraged to submit their resume or a detailed account of their work history for consideration.
Equal Opportunity Employer:
Del-Air is proud to be an Equal Opportunity Employer and maintains a Drug-Free Workplace. We are also recognized as a Military Friendly Employer.
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