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Academic Support Coordinator

2 months ago

Sanford, North Carolina, United States N.C. Community College System Full time

Job Location

Sanford, NC

Benefits

Yes

Minimum Qualifications

Associate Degree or equivalent education and experience.

2+ years of experience in a professional office environment or educational context.

Proficiency in Microsoft Office Applications and Google Docs.

Demonstrated excellence in customer service.

An equivalent combination of education and experience may be considered.

Preferred Qualifications

Experience in a community college environment.

Bachelor's degree.

Familiarity with basic bookkeeping and management of financial records, including employee work schedules and timesheets.

Experience with Colleague software.

Position Overview

At N.C. Community College System, we strive to create impactful lifelong learning opportunities. We expect all employees to actively work towards eliminating barriers to student success and facilitating pathways to achievable aspirations. Our staff is encouraged to recognize challenges and respond with empathy, understanding, and a commitment to assist.

The Student Learning Support Specialist within the University Transfer & Advising Division plays a vital role in supporting program chairs, lead instructors, directors, and other personnel.

Diversity Commitment

N.C. Community College System values diversity as a key component of the educational experience. We promote a culture of respect and awareness of diversity among our students and staff, and we are dedicated to upholding this mission in our community interactions.

Key Responsibilities

  1. Provide daily operational and project support for department chairs, directors, lead instructors, and associated staff within the University Transfer division.
  2. Offer general assistance to faculty, students, and staff.
  3. Assist with administrative tasks related to the Career and College Promise Program.
  4. Support the production and processing of contracts for overload and adjunct instructors.
  5. Verify timesheets and payroll for a limited number of academic support staff.
  6. Facilitate course creation and editing in Datatel Colleague.
  7. Assist with division events such as advisory board meetings and open houses.
  8. Provide occasional coverage for the college switchboard.
  9. Maintain knowledge of technical support and assist faculty and students with college applications (e.g., Microsoft Word, Excel, Google Docs).
  10. Direct students, faculty, and staff to appropriate college resources.
  11. Assist with meeting minutes for departmental and college-wide meetings.
  12. Support the preparation of instructor evaluations.
  13. Manage course assignments in Datatel as designated.
  14. Stay updated on Career and College Promise Program policies and procedures.
  15. Track course syllabi in shared folders for division programs.
  16. Assist faculty in verifying student eligibility for classes.
  17. Monitor missing documents and involve relevant department heads as necessary.
  18. Help schedule interviews for new hires.
  19. Facilitate communication within the division to faculty and students.
  20. Coordinate promotional information and marketing efforts with division leadership.
  21. Handle phone calls, messages, and routine inquiries.
  22. Submit records and forms promptly as per policy guidelines.
  23. Encourage participation in college activities and uphold college policies and philosophies.
  24. Engage in professional organizations.
  25. Complete required staff development activities.
  26. Perform other duties as assigned.