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Customer Engagement Coordinator

2 months ago

Sanford, Florida, United States County of Seminole Florida Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as an Assistant Librarian at the County of Seminole Florida. As a key member of our library team, you will play a vital role in enriching the library experience for our customers by providing exceptional customer service that connects them to information, resources, and services.

Key Responsibilities:

  • Engage customers individually or in groups to provide personalized support and guidance.
  • Develop and maintain knowledge of library resources and services to effectively connect customers with relevant information.
  • Collaborate with library staff to design and deliver programs and services that meet the needs of our diverse customer base.
  • Provide excellent customer service and respond to customer inquiries in a timely and professional manner.
  • Stay up-to-date with emerging trends and technologies in the library field to ensure our customers have access to the latest resources and services.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in library science or related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
  • Ability to work independently and as part of a team, with a strong commitment to customer service and teamwork.