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Customer Support Representative

2 months ago


Sanford, North Carolina, United States Kelly Full time
Customer Support Representative Job Description

Are you looking for a career that allows you to make a real difference in people's lives? Do you have excellent communication skills and a passion for helping others? We're seeking a Customer Support Representative to join our team at Kelly in Sanford, NC.

Job Summary:

We're looking for a highly motivated and customer-focused individual to provide exceptional support to our clients. As a Customer Support Representative, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.

Key Responsibilities:
  • Handle customer calls, emails, and chats in a professional and courteous manner
  • Resolve customer complaints and issues in a timely and effective manner
  • Provide product information and answer customer questions
  • Process sales orders and coordinate with production areas and shipping department
  • Source sales orders to minimize freight cost and expedite order delivery
  • Prepare daily shipments for invoicing and verify orders for accuracy
Requirements:
  • High school diploma or equivalent required
  • Minimum 2 years of office customer service experience
  • Strong computer skills and typing ability (35wpm minimum)
What We Offer:

As a Kelly employee, you will have access to a variety of benefits, perks, and work-related resources. We offer eligible employees voluntary benefit plans, including medical, dental, vision, and more. You will also have access to a retirement savings plan, service bonus, and holiday pay plans.

We are an equal opportunity employer and welcome diversity in the workplace. If you're looking for a challenging and rewarding career, apply today to become a Customer Support Representative at Kelly in Sanford, NC.