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Customer Service Support

2 months ago

Milford, United States Beneficial Talent Source Full time

An exciting Customer Service Support role is available with one of our clients in the Milford, OH area If you are someone that you know may be interested/ a good fit, please review the job description below and apply today 

Qualifications:

  • Associate degree in a related field; or five years related experience or equivalent combination of education and experience.
  • Customer Support Experience: 1 year
  • Mechanical Knowledge

Job Description:

  • Follow company safety and housekeeping requirements.
  • Provide technical assistance to service technicians via telephone or email.
  • Provide sales support to Channel Partner sales network.
  • Document technical service calls via specified software.
  • Perform failure analysis for responsible products. Work with engineers/vendors for a resolution.
  • Create all technical documentation required.
  • Provide technical training to live groups and/or webcast groups.
  • Create necessary reports for responsible products.
  • Assist sales team and procurement team with third party equipment decisions.
  • Assist engineering team with the testing of new products or product changes.

Beneficial Talent Source is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or becoming an employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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