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Automotive Customer Support Specialist

2 months ago

Milford, Connecticut, United States Chevroletofmilford Full time

Join Our Team at Chevrolet of Milford

We are actively seeking dedicated individuals to become part of our thriving Business Development Center. While prior experience in a BDC or call center is advantageous, it is not a strict requirement. Bilingual candidates are highly valued. Our compensation structure includes a solid base salary complemented by commission, providing both stability and significant earning potential.

Key Responsibilities

As a representative in our Automotive BDC, your primary role will involve engaging with potential customers through various channels, including phone calls, internet inquiries, and in-person visits. Exceptional customer service skills are essential for success in this position.

  • Fostering relationships with previous customers
  • Tracking and reaching out to internet leads
  • Identifying customer vehicle needs through attentive listening
  • Mastering and adhering to call and email communication scripts
  • Scheduling, confirming, and following up on sales and service appointments
  • Conducting customer satisfaction surveys
  • Performing additional tasks as needed

Candidate Profile

We are looking for enthusiastic team players who thrive in a dynamic environment where each day presents new challenges. Excellent verbal and written communication skills, along with strong interpersonal abilities, are crucial.

The ideal candidate will possess:

  • A high school diploma or GED
  • A preferred background in a BDC or call center
  • Outstanding customer service and communication capabilities
  • The ability to build rapport and maintain customer relationships
  • Strong organizational and multitasking skills
  • Basic computer proficiency
  • A verifiable work history
  • A professional appearance and demeanor
  • Strong command of the English language

Benefits Offered

We provide a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Flexible spending accounts
  • Paid time off
  • Company-sponsored training programs
  • Employee discounts

If you are seeking a workplace that values your contributions and offers opportunities for growth and development, we invite you to consider a career with us at Chevrolet of Milford.