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Customer Service Advocate

2 months ago

Milford, Massachusetts, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

As a full-time entry-level associate, you will enjoy a range of fantastic benefits tailored to your role and tenure.

Benefits Include:

  • Backup childcare services
  • Tuition assistance for you and your dependents
  • Generous employee discounts
  • Comprehensive medical and dental coverage
  • Paid time off
  • Rewards and discounts for engaging with new products
  • Opportunities for self-paced learning in various areas including sales, leadership, time management, and diversity & inclusion.

Customer Experience Specialists serve as the welcoming face of Best Buy, dedicated to understanding and addressing both immediate and long-term customer needs. You will foster enduring relationships with customers by delivering personalized service.

Our specialists receive extensive training to effectively recommend suitable products and services. This training encompasses essential skills in providing exceptional product knowledge and customer service within a customer-centric environment. You will be immersed in the department that piques your interest and will have the chance to learn about exciting new product categories as they emerge.

At Best Buy, we strive to cultivate an inclusive workplace where every employee feels valued and contributes to our collective mission. We are committed to being a leading company for both our customers and employees by embracing individuals from diverse backgrounds and identities. Our diverse customer base inspires us to ensure our workforce reflects the communities we serve.

We are passionate about building lasting relationships with our applicants, employees, and customers. If you thrive in an environment that encourages both individual and team success, you will find a great fit here.

Key Responsibilities

  • Warmly greet and engage customers as they enter the store.
  • Utilize your skills and knowledge to suggest products and services that meet customers' current and future needs.
  • Act as a brand ambassador, combining your enthusiasm for the Best Buy brand, customer service, and technology to serve our customers.
  • Assist customers with their sales orders, returns, and exchanges.
  • Continuously apply your knowledge and expertise through ongoing learning and self-development.
  • Leverage available tools to stay updated on skills and promotional initiatives.
  • Support profitable growth during critical business periods while maintaining a customer-focused approach.
  • Ensure merchandising standards are met and that your department remains clean and well-stocked.
  • Collaborate effectively with supervisors and colleagues across departments.

Basic Qualifications

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates your availability, including weekends, nights, and holidays.