Senior Customer Service Associate

2 weeks ago


Milford, Pennsylvania, United States Enterprise Mobility Inc Full time

Overview
The Senior Customer Service Associate will deliver exceptional customer support by assisting both internal and external clients, primarily through direct interactions, addressing their branch and rental requirements.

This role involves acquiring knowledge through local training and practical experience to provide administrative assistance, serve customers, and act as a rental backup in a large metropolitan branch or airport setting.

This is a full-time position with competitive hourly compensation.


Schedule:
Monday to Friday, 7:30 AM to 5:00 PM
Benefits:
Full-time employees receive a comprehensive benefits package, including:
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Direct deposit
  • 401k retirement plan with company match and profit sharing
  • Access to Employee Assistance Program
  • Discounts on vehicle rentals
  • Discounts on vehicle purchases through Enterprise Car Sales

At Enterprise Mobility Inc, we believe in creating exciting career opportunities, as your growth is directly tied to your efforts. Our fast-paced, customer-focused environment offers substantial earning potential and opportunities for advancement based on performance.

Our core philosophy is to prioritize the well-being of our customers and employees. We understand that by doing so, success will naturally follow for both our organization and our team members.

The Customer Service Associate is responsible for providing friendly, efficient service and promoting company-approved products and services to ensure a positive experience for all clients.

This position also facilitates the rental process by verifying and documenting all necessary driver information to ensure an efficient and timely rental and return experience.

Key Responsibilities:
- Handle incoming calls for reservations, rate inquiries, and general questions, providing information and solutions for customers, other branches, insurance companies, dealerships, repair shops, and vendors.
- Manage outgoing calls for callback management and miscellaneous tasks as assigned.
- Deliver a high level of customer service by assisting clients and evaluating their rental needs in person and over the phone.
- Greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assess the condition of rental vehicles upon return.
- Process returns, check-ins, and exit kiosk transactions.
- Effectively promote the company while safely transporting customers and assisting them as needed.
- Communicate rental terms and conditions, vehicle features, and additional services.
- May sell optional protection products, upgrades, fuel options, and other equipment.
- Notify management of any known vehicle issues and required maintenance.
- Clean vehicle interiors and exteriors as needed.
- Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivable, transfer and key logs, and running miscellaneous reports.

Qualifications:
- Must be at least 18 years old.
- High school diploma or GED equivalent required; some college preferred.
- Minimum of 1 year of prior customer service, retail, or administrative support experience.
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
- Must be authorized to work in the United States without requiring work authorization sponsorship now or in the future.



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