Customer Service Specialist

7 months ago

Milford, United States BigYNon Full time

Exceed our customers’ evolving expectations by providing and ensuring a positive customer experience through the checkout process by remaining visible and greeting all customers.  Customer Service Specialists obtain this by; minimizing the loss of products by monitoring checkout orders and customer behaviors, troubleshoot, resolve, and/or de-escalate technical issues while regularly communicating with the Customer Service Manager regarding customer interactions, asset protection, and equipment.


REQUIREMENTS:

  1. Ability to represent A Culture of Caring and The Pursuit of ExcellenceÔ through the support of Big Y’s Mission & Vision.
  2. Must project a clean and professional appearance.
  3. Must be a team player with a positive attitude and businesslike conduct.
  4. Ability to operate within Company policies, procedures, and standards.
  5. Ability to work a flexible schedule in accordance with the needs of the store.
  6. Attention to detail, accuracy, ability to prioritize and follow through.
  7. Possess excellent organizational, interpersonal, and communication skills.
  8. Ability to learn and utilize computer applications.
  9. Must be 18 years of age.

ESSENTIAL FUNCTIONS:

  1. Exceed our customers’ evolving expectations by providing World Class customer service and a pleasant and rewarding shopping experience. 
  2. Ability to represent Big Y by working together with fellow Big Y employees to deliver an exceptional customer experience.
  3. Oversee and direct workflow of customer service employees.
  4. Operate a register as needed.  Accurately handle and secure all monies, funds, and other media as assigned.
  5. Ability to facilitate an engaged environment within the self-checkout.
  6. Assist Front End team with achieving all operations and sales objectives/goals for assigned area (e.g. contribution, budget, gross profit, productivity, inventory management, merchandising/signage, price checks/changes, promotions/contests, etc.).
  7. Operate, clean, and maintain equipment/machinery, tools, and workstations.
  8. Collaborate with management in decision-making, direction and implementation of one or more areas to ensure that operational and customer service goals are met.  
  9. Ability to facilitate an engaged environment for customers with returns, voiding transactions and price overrides.
  10. Ability to provide technical support through basic problem solving (e.g., reboots, paper and currency jams, product look up, EFT freezes)
  11. Ability to help identify potential theft & suspicious transactions at all checkouts (self-checkout, myExpress Checkout, etc.).
  12. Engage in and encourage continuous improvement through ideas and innovation.
  13. Adhere to and enforce all government employment and labor regulations, as well as all Company policies and procedures (e.g., employment laws concerning minors, harassment, discrimination, etc.).
  14. Adhere to and enforce all government food safety and sanitation regulations, as well as all Company policies and procedures (e.g., processing, cleaning, rotating, etc.).
  15. Adhere to and enforce all government safety regulations, as well as all Company policies and procedures (e.g., proper use of equipment, cleaning including bottle room, straightening, sweeping, clearing unsafe conditions, etc.), as well as report and collaborate with Risk Management on all claims.
  16. Adhere to and enforce all Company loss prevention policies and procedures (e.g., monitoring self-checkout orders, identifying & reporting theft, taking accurate inventory, controlling waste and utilities, damaged goods, etc.).
  17. Perform myExpress Checkout bag checks and periodically monitor myExpress Checkout transactions.
  18. Bag groceries, retrieve carriages, return back-shop, and other tasks as needed.
  19. Complete all training requirements by respective due dates.

  • Customer Service Specialist

    1 week ago

    Milford, Connecticut, United States Sikorsky Financial Credit Union Full time

    About the Role:The Customer Service Specialist - Banking plays a vital role in delivering outstanding member experiences by handling various transactions efficiently and effectively. As part of our team, you will have the opportunity to grow professionally and develop your skills in banking and finance.

  • Customer Service Representative

    3 weeks ago

    Milford, Connecticut, United States Cedar Farms Energy LLC Full time

    Job DescriptionWe are seeking a Customer Service Representative to join our team at Cedar Farms Energy LLC. As a Retail Sales Specialist, you will be responsible for providing exceptional customer service and selling products in accordance with company standards.Key Responsibilities:Provide prompt, efficient, and friendly customer service by exhibiting...

  • Library Assistant Specialist: Customer Service Expert

    3 weeks ago

    Milford, Ohio, United States Clermont County Public Library Full time

    The Clermont County Public Library is seeking a highly motivated and service-oriented individual to fill the part-time Library Assistant Specialist position at our Miami Township Branch. This role focuses on delivering exceptional customer service to guests of all ages, including assisting with circulation, answering questions, recommending materials, and...

  • Customer Support Specialist

    1 week ago

    Milford, Connecticut, United States FCP Euro Full time

    FCP Euro, a leading online automotive parts retailer headquartered in Connecticut, is seeking a Customer Support Specialist to join their team. As a key member of the service center, this role involves providing exceptional customer experiences through phone, email, and live chat support.About FCP EuroWe are a customer- and technology-driven company that...

  • Tree Service Specialist

    3 weeks ago

    Milford, Connecticut, United States Elite Tree Lawn & Landscaping Full time

    Company OverviewAt Elite Tree Lawn & Landscaping, we are committed to providing exceptional tree care services to our community. As a Tree Service Specialist, you will play a vital role in ensuring the safety and well-being of our customers and their properties.

  • Automotive Service Specialist

    3 weeks ago

    Milford, Delaware, United States Valvoline Instant Oil Change Full time

    Job SummaryWe are seeking a skilled Automotive Service Specialist to join our team at Valvoline Instant Oil Change. As a key member of our service center, you will be responsible for providing exceptional customer service and performing a variety of tasks related to vehicle maintenance and repair.Key Responsibilities:Provide exceptional customer service and...

  • Insurance Customer Service Specialist

    2 days ago

    Milford, Connecticut, United States NICHOLSON ASSOCIATES INC Full time

    Job OverviewA well-established local insurance agency, Nicholson Associates Inc., seeks a detail-oriented customer service representative to support the agency and its customers. The ideal candidate will work in conjunction with other team members in an in-office setting with a flexible schedule.This role offers excellent growth potential and requires strong...

  • Full Time Customer Support Specialist

    1 week ago

    Milford, Massachusetts, United States Goldfish Swim School Full time

    About the JobAre you passionate about working with children and families? Do you have excellent communication and interpersonal skills? Look no further! As a Customer Support Specialist at Goldfish Swim School, you'll have the opportunity to make a real difference in the lives of our members. Your primary responsibility will be to provide exceptional...

  • Food Service Specialist

    17 hours ago

    Milford, Ohio, United States Scene 75 Cincinnati Entertainment Center Full time

    Scene 75 Cincinnati Entertainment Center seeks a dynamic Food Service Specialist to join our team. This part-time position offers a competitive salary of $9.50 - $11.50 per hour, depending on experience.Job Responsibilities:Energize guests with exceptional customer service and ensure a warm welcome upon arrival.Promote sales by thoroughly knowledge of menu...

  • Customer Service Representative

    3 weeks ago

    Milford, Connecticut, United States Total Wine & More Full time

    Total Wine & More is a leading retailer of fine wines, spirits, and beers, and we are seeking a Customer Service Representative to join our team! As a key member of our sales floor team, you will be responsible for providing outstanding customer service, answering customer questions, and resolving any issues that may arise during their visit.We offer a...

  • Customer Service Representative

    1 week ago

    Milford, Connecticut, United States Burlington Stores Full time

    Customer Service Representative Job Summary">We are seeking highly motivated and customer-focused Customer Service Representatives to join our retail stores. As a key member of our sales team, you will provide exceptional customer service, resolve customer complaints, and contribute to a positive store environment.Key Responsibilities">">Provide exceptional...

  • Customer Service Manager

    2 months ago

    Milford, United States Restaurant Depot Full time

    Position Title: Customer Service Manager Department: Sales Supervisor: Branch Manager FLSA: Non-exempt Position Summary: Responsible for providing professional and effective customer service to new and existing customers by utilizing in-depth knowledge of company products to increase store sales, assist in product selection,...

  • Customer Service Associate

    1 week ago

    Milford, Massachusetts, United States 7-Eleven Full time

    We're seeking a Customer Service Associate to join our 7-Eleven team. As a key member of our store team, you'll be responsible for providing top-notch customer service, driving sales, and ensuring that our store remains clean and well-maintained.Estimated Salary: $45,000 - $55,000 per yearIf you're passionate about delivering exceptional customer experiences...

  • Customer Service Representative

    3 weeks ago

    Milford, Connecticut, United States Walmart Full time

    About the RoleAs a Customer Service Representative at Walmart, you'll be part of a dynamic team that strives to provide excellent customer service. Your primary responsibility will be to assist customers in finding the products they need, answering their queries, and resolving any issues they may have.Key ResponsibilitiesFulfill online customer orders by...

  • Customer Service Associate

    3 weeks ago

    Milford, United States FCP Euro Full time

    This role can be performed remotely once the initial 30-45-day on-site onboarding process has been successfully completed. Three shifts are available- * Monday through Friday * Tuesday through Saturday * Sunday through Thursday. FCP Euro is hiring a Customer Service Associate for our service center in Milford, CT. Customer Service is at the heart of FCP...

  • Customer Service Representative

    3 weeks ago

    Milford, Connecticut, United States FCP Euro Full time

    About FCP EuroFCP Euro is an online automotive parts retailer headquartered in Connecticut. We specialize in replacement parts for European vehicles and have earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Our company culture values customer service deeply and combines it with technology expertise.As a Customer Service...

  • Customer Service Associate

    1 month ago

    Milford, United States FCP Euro Full time

    This role can be performed remotely once the initial 30-45-day on-site onboarding process has been successfully completed. Three shifts are available- Monday through Friday Tuesday through Saturday Sunday through Thursday. FCP Euro is hiring a Customer Service Associate for our service center in Milford, CT. Customer Service is at the heart of FCP Euro....

  • Customer Service Representative

    1 week ago

    Milford, New Hampshire, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a motivated and enthusiastic representative to join Domino's Pizza LLC as a Customer Service Representative.Key Responsibilities:Greet customers in a positive manner, ensuring a memorable experience.Process customer orders using Point of Sales Systems and technology.Maintain a clean store environment,...

  • Customer Service Representative

    3 weeks ago

    Milford, Ohio, United States Wal-Mart Stores , Inc. Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Wal-Mart Stores, Inc. As a Retail Sales Associate - Cashier, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.About the RoleYou will work in a fast-paced retail environment,...

  • Customer Service Coordinator

    17 hours ago

    Milford, Connecticut, United States Genesis of Milford Full time

    Job OverviewWe are seeking a highly skilled Customer Service Coordinator to join our team at Genesis of Milford. This role plays a crucial part in ensuring customer satisfaction and maintaining the overall efficiency and productivity of our service operations.