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Customer Quality Specialist

2 months ago

Eugene, United States East West Tea Company LLC Full time

• Are you passionate about food safety and quality?
• Do you have an eye for detail?
• Do you appreciate organization, routine and accuracy?

Yogi is seeking a talented, passionate, and experienced Customer Quality Specialist to join our Quality team to provide support and oversee quality programs are compliant for dietary supplement manufacturing and distribution.

The Customer Quality Specialist is responsible for working closely with both key internal and external partners to ensure customer needs for food safety and quality are met. This position will develop and present reports that track and trend quality measures and work with plant teams to provide corrective and preventative actions for consumer and customer complaints. The Customer Quality Specialist manages the quality approval and release of production batch tickets in accordance with manufacturing procedures and food safety protocols. This position may assist or lead maintenance of other elements of the Quality Management Systems as necessary.

WHO WE ARE:

We exist to inspire and enhance everyday life. We are here to be the best global well-being company by creating meaningful products and experiences that serve all people around the globe as often as we can. Our guiding principles, beliefs, and philosophies shape our identity. They are the essence of our culture and define how we do what we do.

For Yogi, well-being is an expression of everything that we do and how we do it. Beyond supporting our grower communities and only using natural and organic ingredients, we are constantly looking for ways to create benefits and limit our footprint. Our B Corp Certification, The Yogi Foundation, LEED certified buildings, Rainforest Certification, Sustainability Reporting, and regenerative farming are just some of the ways we hold ourselves accountable to our values.

We inspire, enable and empower our partners, team members, customers, and consumers to not just follow, but to become leaders in partnership with us in service of leaving the world better off because we are in it together.

OUR INVESTMENT IN YOU:
• We offer competitive compensation, including a generous annual bonus.
• We have exceptional wellbeing-focused benefits including health, dental, vision and alternative care, life and disability insurance, retirement, paid time off, company picnics, social activities, and a surprise every so often Who doesn’t love a surprise?
• This position is located in Eugene, Oregon
• As a certified B Corp, we’re a company that lives our values every day.
• We work in a LEED certified facility which prioritizes the planet in our daily operations and optimizes our employee experience while at work.
• We prioritize sustainability as a business by embedding it into our values, our strategic priorities, our decision-making, and our resource allocations.
• Our Nourish Market provides employees subsidized healthy lunch and snack options.
• We commit to our purpose in every aspect of our culture.
• We have employees that are committed to “Doing Good” in our community and around the world.
• We are a growing company with products that customers love.
• We believe in investing in you and your growth and development.

WHAT YOU’LL OWN:

Customer Support
• Responding and investigating quality and food safety issues and inquires in a timely manner
• Providing efficient and consistent communication to our customers on scientific and quality issues whether product-specific or industry-specific (i.e. regulatory)
• Key contact and maintenance of quality related customer portals including providing requested documentation
• Serves as a technical point of contact for sales team and/or connect them to appropriate quality and other subject matter experts

Assist Document Control and Production Specialist
• BOM and MMR assistance
• Completion and quality approval of production batch tickets
• Serve as backup role to the Document Control Specialist

Continuous Improvement
• Develop and deliver routine (i.e. monthly, quarterly, yearly) business/trend reports to critical metrics and to support Food Safety Culture
• Participate in Internal Auditing program or other QMS functions
• Develop effective relationships with Operations Quality Directors and Plant Leadership Teams.
• Build confidence and trust from our customers enabling our teams to conduct ongoing business as collaborative partners.
• Participate in MRB (material review board) process for customer related incidents and held products

WHAT YOU KNOW AND HAVE EXPERIENCED:
• 2+ years of relevant work experience in a quality role
• Minimum of 3-5 years of experience in Food industry
• Experience in a production environment
• High level of proficiency with Microsoft Office Suite, particularly Excel and PowerPoint preferred
• Interpersonal and communication skills (written and verbal)
• Familiar with compliance to CFRs 110, 111, and 117

YOU’LL BE A GREAT FIT:
• Solid work ethic, self-starter, and result-oriented
• Responsible and a high degree of ownership
• Thrives in an ever-changing work environment
• Effectively managing a multitude of work responsibilities
• Balances attention to detail and swift execution
• Natural ability to develop strong, trusting relationships
• Enjoys collaborating with cross-functional partners
• Experience working directly with customers preferred

Work Environment:
• Work is divided between office, production, and warehouse settings.
• Regular desk work is performed
• Frequent warehouse environment exposure which includes noise, dust, forklifts, and fluctuations in temperature

Physical Requirements:
• Stand, walk, climb stairs
• Sitting at workstations for extended periods of time
• Able to perform work on site, in person at 1325 Westec Drive, Eugene, OR 97402, M-F, during regular business hours.

WHAT WE DO:

We manufacture Yogi and Choice Organics brand products. Yogi has over 40 tea blends made from 140 exotic spices and botanicals sourced from 100% non-GMO growers around the globe. These herbal, green, and black teas are formulated for delicious taste and healthful benefits. Choice Organics offers a collection of organic traditional tea, herbal tea, and unique, flavorful organic tea blends. Choice teas are sourced exclusively from 100% organic and non-GMO growers around the world and are beautifully balanced to perfection for a full-flavored taste experience.

East West Tea Company, (Yogi) is an equal opportunity employer. We value and respect each person's individuality and unique talents. We honor diversity and inclusion. The strength of our people and our guiding principles contribute to East West Tea's leadership and continued success in the natural tea category.

Please apply directly on our Career Site. We look forward to connecting with you soon