Quality Assurance Specialist

4 weeks ago

Eugene, United States Equus Full time

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

- Provides comprehensive audits to ensure programs and services are implemented at the highest standards and clients receive the highest level of care

- Ensures Funder, partner and Equus policies and procedures are monitored and updated to include regulatory changes

- Conducts statistical data comparisons using MS Excel Develops quality improvement processes by reviewing activities and administrative systems

- Records, compiles, and analyzes performance and compliance information to ensure quality

- Reviews clinical assessment operational procedures and processes; makes recommendations for improvement

- Develops and implements continuous quality improvement processes

- Reviews customer survey data and provides management with recommendations for improvement, if needed

-Communicates effectively with program management using good judgment and diplomacy 

- Clearly articulates and documents that staff are performing timely and accurate services according to operational procedures and processes

- Provides audit reports to manger and keeps management informed as to the status of program quality matters, including performance

- Other duties assigned

- Bachelor's Degree in Social Services, Care Management or a related field such a Psychology, Vocational Rehabilitation, or Occupational Rehabilitation and three years direct customer service experience in a clinical or social service environment; or equivalent combination of education and experience

- Experience in conducting quality assurance auditing activities preferred

- Excellent organizational skills and a strong diligence to being detail minded

-Experience with publicly funded programs

- Experience working with Vocational Rehabilitation Services, and Individual Vocational Assessment Plans

- Experience in assessing the need for and making reasonable accommodations for clients Knowledge of HIPAA/PII laws and regulatory requirements related to program responsibilities

- Ability to use MS Word Suite and various client-based systems to carry out daily duties and responsibilities

- Bilingual or multilingual preferred

All your information will be kept confidential according to EEO guidelines.

At Equitable Social Solutions®, we empower individuals and families through supports that inspire long-term stability and success​. We work with our partners to uplift individuals, families and communities impacting lives by creating tailored solutions for each person we serve in order to break the cycles of generational poverty and chronic homelessness.

When you join Equitable Social Solutions, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equitable Social Solutions, we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.  Equitable Social Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

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