Customer Specialist

3 weeks ago

Eugene, United States Ascena Retail Group Full time
About us
Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here.

Title: Customer Specialist

Reports to: Store Manager, General Manager or Multi-Store Manager Overview: The Lane Bryant Customer Specialist is responsible for creating a hospitable store environment using customer engagement.

Customer Specialists build enduring relationships with new and existing customers that contribute to the achievement of Company goals.

Success Characteristics:

•Understands Hospitality and how we aim to make our customers feel.

•Takes initiative to create, build and cultivate relationships within the store and within the community.

•Passionate about building relationships selling and seeks organized and thoughtful ways to attract new customers to the brand.

•Possesses a strong ambition and passion for achieving goals, both as an individual and thrives working in a team environment.

•Demonstrates excellent written and verbal communication skills and a high level of integrity.

•Has strong organizational skills and the ability to multi-task in a fast paced, everchanging environment.

•Is socially oriented and enjoys interacting with others.

•Professional, kind, and friendly with the ability to make sound decisions independently. Responsibilities: Sales and Service:

•Identifies customer needs & wants with curiosity and confidence through intentional conversation.

•Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships.

•Shares and represents current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust.

•Demonstrates strong planning and organizational skills proactively contacting customers to build and deepen relationships in ways that are relevant, timely and meaningful to the customer.

•Active participant in community/store activities and events that promote the Brand when appropriate or available.

•Uses a "Monthly Playbook" to organize and monitor/track customer engagement activity. Business Acumen:

•Stays abreast of the business and competitive landscape, fashion trends and key business drivers to identify opportunities to create an exceptional customer experience.

Location:
Store 4902-Valley River Center-LaneBryant-Eugene, OR 97401Position Type:
Regular/Part timeEqual Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.

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