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Quality Assurance Analyst
2 months ago
Company Overview:
At Equitable Social Solutions, we are dedicated to assisting job seekers and individuals transitioning in their careers, focusing on sustainable and high-demand industries. Our team of skilled workforce professionals provides extensive workforce solutions at various integrated career centers and community partner sites.
The Quality Assurance Specialist is responsible for:
- Conducting thorough audits to guarantee that programs and services meet the highest standards, ensuring clients receive exceptional care.
- Monitoring and updating policies and procedures in accordance with funder, partner, and regulatory requirements.
- Utilizing MS Excel for statistical data analysis and comparisons.
- Creating quality enhancement processes by evaluating operational activities and administrative systems.
- Compiling, recording, and analyzing performance and compliance data to uphold quality standards.
- Reviewing clinical assessment procedures and recommending improvements.
- Developing and executing continuous quality improvement initiatives.
- Analyzing customer feedback and providing management with actionable recommendations for enhancements.
- Communicating effectively with program management, exercising sound judgment and diplomacy.
- Documenting staff performance to ensure timely and accurate service delivery according to established procedures.
- Providing audit reports to management and keeping them informed about program quality and performance matters.
- Performing additional duties as assigned.
The ideal candidate will possess:
- A Bachelor's Degree in Social Services, Care Management, or a related field such as Psychology, Vocational Rehabilitation, or Occupational Rehabilitation, along with three years of direct customer service experience in a clinical or social service setting; or an equivalent combination of education and experience.
- Preferred experience in conducting quality assurance audits.
- Strong organizational skills and attention to detail.
- Experience with publicly funded programs.
- Familiarity with Vocational Rehabilitation Services and Individual Vocational Assessment Plans.
- Knowledge of assessing client needs and providing reasonable accommodations.
- Understanding of HIPAA/PII laws and regulatory requirements relevant to program responsibilities.
- Proficiency in MS Word Suite and various client management systems.
- Bilingual or multilingual capabilities are preferred.
All information will be kept confidential in accordance with EEO guidelines. At Equitable Social Solutions, we empower individuals and families by providing support that fosters long-term stability and success. We collaborate with partners to uplift communities, creating tailored solutions to break the cycles of poverty and homelessness.
Joining Equitable Social Solutions means engaging in extensive learning opportunities and networking programs while making a meaningful impact on the lives of others. We are committed to diversity and strive to create a work environment where everyone is included, treated fairly, and respected. Equitable Social Solutions is proud to be an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected under state, federal, or local law.
