Quality Assurance Analyst

2 weeks ago

Eugene, Oregon, United States Equus Full time

About Us: At Equus, we are dedicated to empowering individuals and families through tailored support that fosters long-term stability and success. Our mission is to uplift communities by creating personalized solutions that address the challenges of generational poverty and chronic homelessness.

Role Overview: We are seeking a Quality Assurance Specialist who will play a crucial role in ensuring that our programs and services meet the highest standards of quality and compliance.

Key Responsibilities:

  • Conduct thorough audits to verify that programs are executed with excellence and that clients receive optimal care.
  • Monitor and update policies and procedures in accordance with regulatory changes and partner requirements.
  • Utilize MS Excel for statistical data analysis and comparisons.
  • Develop and enhance quality improvement processes by evaluating operational activities and administrative systems.
  • Compile, analyze, and record performance and compliance data to uphold quality standards.
  • Review and assess clinical operational procedures, providing actionable recommendations for enhancements.
  • Implement continuous quality improvement initiatives.
  • Analyze customer feedback and survey data, offering management insights for potential improvements.
  • Communicate effectively with program management, exercising sound judgment and diplomacy.
  • Document and ensure that staff deliver timely and accurate services in line with operational protocols.
  • Prepare audit reports for management, keeping them informed about program quality and performance matters.
  • Perform additional duties as assigned.

Qualifications:

  • Bachelor's Degree in Social Services, Care Management, Psychology, Vocational Rehabilitation, or a related field.
  • Minimum of three years of direct customer service experience in a clinical or social service setting, or an equivalent combination of education and experience.
  • Preferred experience in conducting quality assurance audits.
  • Strong organizational skills with a keen attention to detail.
  • Familiarity with publicly funded programs.
  • Experience with Vocational Rehabilitation Services and Individual Vocational Assessment Plans.
  • Knowledge of HIPAA/PII laws and relevant regulatory requirements.
  • Proficient in MS Word Suite and various client management systems.
  • Bilingual or multilingual candidates are preferred.

Commitment to Diversity: At Equus, we value diversity and are committed to creating an inclusive work environment where everyone is treated with fairness and respect. We are proud to be an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected under state, federal, or local law.

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