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Pharmaceutical Customer Engagement Specialist

2 months ago

Eugene, Oregon, United States Otsuka Pharmaceutical Co. Full time

Company Overview: Otsuka Pharmaceutical Co. is committed to enhancing patient care through innovative solutions and a customer-centric approach.

Position Summary: We are seeking a dedicated Pharmaceutical Customer Engagement Specialist to implement our new customer engagement strategy aimed at meeting the evolving needs of patients, caregivers, and healthcare professionals (HCPs). This role is pivotal in fostering relationships within local healthcare systems to enhance the patient experience.

Key Responsibilities:

  • Proactive Outreach: Engage with HCPs on essential topics such as product access, local market payor coverage, and formulary placement.
  • Information Sharing: Provide on-label information confidently, ensuring compliance with approved materials.
  • Guidance on Patient Care: Share established protocols and guidelines to support healthcare providers.
  • Real-Time Connections: Facilitate immediate connections between providers and Clinical and Scientific Specialists (CSSs) for on-demand support.
  • Customer Engagement: Utilize various digital tools to engage customers and ensure their inquiries are addressed effectively.
  • Thought Leadership: Organize discussions and speaker programs to share insights on local healthcare experiences.
  • Business Planning: Collaborate with the ecosystem lead to inform local strategies and business objectives based on market insights.

Qualifications:

  • A minimum of 2 years of experience in pharmaceutical or medical device sales.
  • Preferred experience in cross-functional roles within the life sciences industry.
  • Strong background in sales with HCPs, ideally across multiple products.
  • Clinical nursing or Advanced Practice Nurse (APN) experience is highly regarded.

Competencies:

  • Accountability: Demonstrate a commitment to high performance and strategic objectives.
  • Strategic Thinking: Make informed decisions that consider long-term impacts on stakeholders.
  • Customer Focus: Maintain a strong emphasis on the needs of customers and key stakeholders.
  • Effective Communication: Communicate clearly and respectfully to influence outcomes.
  • Collaborative Spirit: Value diverse perspectives and work towards common goals.
  • Professional Development: Actively engage in personal and professional growth.