Technical Support Specialist

2 months ago


Oak Ridge, United States Powder River Industries LLC Full time

Job Type

Full-time

Description

Powder River Industries, LLC provides technical services across the entire system development life cycle (SDLC). As a prime, we are responsible for complete end to end system management for a customer's mission system. This includes a data center, integrated logistics support, COOP, and disaster recovery. As a subcontractor we are providing services from: DevSecOps, software development, network administration, systems analysis, database administration, storage engineering, hardware engineering, Tier 1 - Tier 3 support in traditional data center environments (bare metal frames), cloud, and hybrid cloud. The cloud environments we are operating in today are AWS, Microsoft Azure, and Oracle.

Role & Responsibilities:

Provides technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable).

• Perform troubleshooting and identification of applicable problems relating to PC's/MAC, applications, and basic network communications.

• Engage throughout the lifecycle of a ticket, including research and communication of status to users.

• Provide administrative support for business applications to end users.

• Work with additional IT staff to manage ticket assignments and issue resolution.

• Monitor Service Desk queue (voicemail, e-mail, and ticketing system) for support inquiries.

• Administrating users, groups, & permissions in Azure/Entra AD.

• Mobile device management using centralized control applications (iOS and Android)

Requirements

Non-negotiable Requirements:

1. Must be able to obtain/maintain a Q security clearance

2. On-site, no remote

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.



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