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Onsite IT Support Specialist

2 months ago

Oak Ridge, Tennessee, United States XCEL Engineering Inc Full time

COMPANY OVERVIEW
XCEL Engineering, Inc. is a distinguished small enterprise delivering information technology, engineering, consulting, and project management services to federal agencies. Established in 1971, XCEL Engineering has become a significant contributor in the industry.

JOB OVERVIEW
XCEL Engineering is actively looking for an Onsite IT Support Specialist to enhance their proficient team.

The selected candidate will be instrumental in providing onsite technical assistance to personnel and ensuring operational efficiency.

ESSENTIAL FUNCTIONS
  • Deliver hands-on user assistance.
  • Diagnose hardware, software, and network challenges.
  • Support application troubleshooting efforts.
  • Develop and update Knowledge Base documentation.
  • Exhibit exceptional customer service capabilities.
BASIC QUALIFICATIONS
  • Must be a US Citizen eligible for security clearance.
  • Associate's degree or equivalent professional experience.
  • Comprehensive understanding of IT best practices and ITIL methodologies.
  • Familiarity with ServiceNow's ITIL management framework.
PHYSICAL REQUIREMENTS and ENVIRONMENTAL CONDITIONS
  • Office-based position.
  • Extended periods of computer usage.
  • Fast-paced working environment.
OTHER DUTIES
This job description may adapt to meet the evolving needs of the role.

XCEL Engineering is dedicated to promoting diversity and equal opportunity in employment.

All positions at XCEL Engineering are subject to background checks and drug screenings.

Please refer to the company's website for further details and application.