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Technical Support Specialist

2 months ago

Garden Ridge, Texas, United States SWRI Full time
Position Overview

The Technical Support Specialist serves as a critical technical advisor within the system program office, focusing on assigned systems and acquisition initiatives related to intricate and advanced systems.

Key Responsibilities
  • Deliver expert-level and foundational technical guidance, alongside logistical and sustainment support, for the repair, maintenance, operation, and training concerning complex systems and equipment.
  • Engage with senior leaders, functional managers, and engineers to provide comprehensive technical assistance and resolve intricate maintenance and operational challenges.
  • Review, amend, or create initial technical documentation, system inventories, and master records to ensure accuracy and compliance.
  • Utilize independent judgment to assist field units and depots in addressing multifaceted maintenance, operational, and logistical issues.
  • Guide and mentor lower-graded government and contract equipment specialists on established procedures, policies, and processes.
  • Execute and manage the functional tasks and activities pertinent to a United States Air Force system-level equipment specialist.
  • Interpret and analyze technical, sustainment, acquisition, and logistical data to inform decision-making.
  • Provide independent technical insights through oral and written communications, including briefings, reports, and recommendations.
  • Analyze engineering drawings and technical manuals to identify complex technical challenges and devise innovative solutions.
  • Plan and organize individual and team workloads to adapt to evolving tasks and deadlines.
Qualifications
  • A high school diploma or equivalent, accompanied by experience as an Equipment Specialist.
  • A minimum of 10 years of experience in organizational support and guidance related to sustainment, acquisition, and equipment problem resolution.
  • At least 5 years of experience in interpreting technical data and integrating solutions into technical documentation.
  • Basic proficiency in computer skills.
  • Demonstrated communication and time management abilities.
  • A valid and clear driver's license is mandatory.