Onsite IT Support Specialist

2 weeks ago


Oak Ridge, Tennessee, United States XCEL Engineering Inc Full time

COMPANY OVERVIEW
XCEL Engineering, Inc. is a distinguished small enterprise delivering information technology, engineering, consulting, and project management services to federal agencies. Established in 1971, XCEL Engineering has developed into a significant contributor in the sector.

JOB OVERVIEW
XCEL Engineering is currently in search of an Onsite IT Support Specialist to enhance their proficient team.

The selected candidate will be instrumental in providing onsite technical assistance to personnel and ensuring seamless operational functionality.

ESSENTIAL FUNCTIONS
  • Deliver hands-on user assistance.
  • Diagnose hardware, software, and network challenges.
  • Aid in application troubleshooting.
  • Develop and sustain Knowledge Base documentation.
  • Exhibit exceptional customer service capabilities.
BASIC QUALIFICATIONS
  • US Citizen eligible for security clearance.
  • Associate's degree or equivalent experience.
  • Profound understanding of IT best practices and ITIL principles.
  • Acquainted with ServiceNow's ITIL management system.
PHYSICAL REQUIREMENTS and ENVIRONMENTAL CONDITIONS
  • Office-based position.
  • Extended computer usage.
  • Fast-paced work setting.
OTHER DUTIES
This job description may adapt to fulfill the requirements of the role.

XCEL Engineering is dedicated to diversity and equal opportunity in employment.

All positions at XCEL Engineering are subject to background checks and drug screenings.

Please refer to the company's website for further details and application.

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