Onsite IT Support Specialist
2 weeks ago
COMPANY OVERVIEW
XCEL Engineering, Inc. is a distinguished small enterprise delivering information technology, engineering, consulting, and project management services to federal entities. Established in 1971, XCEL Engineering has become a significant contributor in the sector.
JOB OVERVIEW
XCEL Engineering is currently in search of an Onsite IT Support Specialist to enhance their proactive team.
The successful candidate will be instrumental in providing direct technical assistance to personnel and ensuring uninterrupted operational flow.
ESSENTIAL FUNCTIONS- Deliver hands-on user assistance.
- Diagnose hardware, software, and network complications.
- Aid in application troubleshooting.
- Develop and sustain Knowledge Base documentation.
- Exhibit exceptional customer service abilities.
- US Citizenship with eligibility for security clearance.
- Associate's degree or equivalent professional experience.
- Comprehensive understanding of IT best practices and ITIL frameworks.
- Acquaintance with ServiceNow's ITIL management platform.
- Office-based position.
- Extended periods of computer usage.
- Fast-paced work setting.
This job description may adapt to fulfill the role's requirements.
XCEL Engineering is dedicated to diversity and equal opportunity in employment.
All roles at XCEL Engineering are subject to background checks and drug screenings.
Please refer to the company's website for additional information and application procedures.
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