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Technology Services and Support Coordinator

3 months ago

Vancouver, United States Holland Partner Group Full time
Overview

Salary range: $28.00 - $36.00 per hour.

Work location: Hybrid; Vancouver, WA

The Technology Services & Support Coordinator is responsible for coordinating the support for building technology systems and networks across the entire portfolio of Holland-managed multifamily apartment buildings. This service-oriented role works with internal building management teams, IT teams, and external building system vendors in accordance with Holland Partner Group’s core values.

Responsibilities
  • Receive, review, prioritize, and work a queue of service tickets for building technology system incidents and service requests.
  • Assess incident/request root cause and determine the best solution or plan of action.
  • Drive incident resolution and execution of action plans through consistent tracking and communication.
  • Communicate status of incidents/requests to all relevant stakeholders as necessary.
  • Coordinate and facilitate communication between internal stakeholders and technical vendors/partners, including support/troubleshooting discussions and activities.
  • Coordinate, schedule, support, and provide detailed scope of work information for building technology support activities.
  • Gather additional information, context, and requirements from incident/request stakeholders.
  • Engage and coordinate with appropriate vendors/partners to provide services.
  • Reference and maintain building technology documentation, including a list of critical building system information and technology support vendors.
  • Support the transition of building technology as properties enter and leave the Holland portfolio.
  • Establish a sincere and credible relationship with all stakeholders including but not limited to internal business unit customers, partners, vendors, outsourced technology service providers, team members, etc.
  • Complete project-based work related to building technology systems.
  • Gather vendor proposals and review for accuracy and completeness. Present proposals to stakeholders for approval.
  • Follow internal service management best practices and procedures.
  • Represent Holland Partner Group in a professional manner at all times.
  • Perform all other duties as directed and assist the overall team effort in any way possible.
Qualifications

Education: High school diploma or equivalent is required. A college degree or coursework in a related field is strongly preferred.

Experience: Minimum of two years’ experience providing coordination and administrative support to technical teams within the field of technology required.

Knowledge, Skills and Abilities Required:
  • Ability to work independently and effectively prioritize competing demands and execute tasks in a fast-paced operating environment. 
  • Demonstrated ability to learn and apply new technical concepts, especially related to networking, technology systems, and telecommunications.
  • Demonstrated high-level of skill in both verbal and written communication, including ability to convey technical issues to non-technical individuals. 
  • Strong problem analysis and resolution skills. 
  • Effective teamwork and interpersonal skills. 
  • Detail oriented and well organized. 
  • Must be proactive, flexible, responsible, and resourceful. 
  • Ability to meet timelines, milestones, and deliverables in a timely manner. 
  • Demonstrated proficiency in the use of Microsoft Office suite of tools. 
  • Demonstrate and display honesty, integrity, and personal accountability. 
  • Ability to work autonomously as well as part of a team and follow directions accurately. 
  • Ability to maintain high level of confidentiality. 
  • Strong customer service orientation. 

Attendance: This full-time position requires the ability to work between the hours of 8am-5pm, Monday through Friday. Additional hours or overtime may be required.

This position also requires:

  • Valid driver’s license.
  • Travel and overnight stays. 
  • Ability to lift or move up to 20 pounds. 
  • Hearing and visual ability to observe and detect signs of emergency situations. 
  • Fluency in English both verbally and non-verbally.

Benefits: Holland is proud to offer a competitive and comprehensive benefits package, with enrollment eligibility beginning first day of the month following date of hire, that includes health care benefits (Medical, Dental, Vision, HSA, FSA), income replacement (Long-term Disability) and retirement savings through our 401(k), including employer match. Supplemental benefits are also available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA) and we are proud to offer our Employee Assistance Program (EAP) and Tuition Reimbursement. We offer Paid Time Off (PTO) and state mandated Paid Sick Leave, paid holidays, the opportunity for our employees to get involved in their communities using Volunteer Time Off (VTO), and a generous Sabbatical after every 5 years of service. There are also opportunities to share in the success of the company through our profit share programs.