Hotel & Group Reservation Specialist
1 month ago
- Competitive rates
- Benefits available when you work 25 hours per week-including medical, dental, vision and more
- Paid time off
- Entrepreneurial spirit, our team is motivated to innovate & push the boundaries of the industry
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is a new 141-room luxury hotel featuring five unique dining experiences, an exclusive members club, and a bespoke fitness and wellness center. With relaxed and upscale dining options, guests, locals, and members will enjoy unrivaled service and culinary experiences. Join our team in redefining luxury hospitality in a timeless destination.
What You'll Do
- Monitor room availability and ensure accurate inventory management in property management system
- Capture room revenue and assist in oversight of room rate management
- Manage room blocks, room assignments, package rates and other aspects of reservations
- Serve as the liaison between Sales, Reservations, and the Front Office
- Handle VIP guest bookings, coordinate with Sales on guest notes and comments
- Answer internal and external phone calls
- Generate daily, weekly, and monthly reports based upon hotel occupancy and room nights booked
- Respond to guest booking inquiries in an efficient and friendly manner
- Supervise staff in the absence of management staff
- Troubleshoot guest concerns and resolve them in a timely manner.
- Post no show revenue daily.
- Process and research travel agent commissions
- Process advance deposits
- Review arrivals and guest requests daily
- High level of customer service, attention to detail, organizational skills, and the ability to multi-task and work under pressure.
- A high school diploma is required for this position, with prior hotel experience preferred.
- The ideal applicant will be self-motivated
- 1+ years' experience in hotel operations
- Travel agency and Consortia knowledge is a plus
- Experience with Opera Cloud PMS is a plus
- Proficiency with property management systems
- Exceptional organization and communication skills
- Highly detail-oriented and customer service focused
- Ability to multitask and work under pressure
- Professional phone manner and teamwork mentality
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required. .
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