Hotel & Group Reservation Specialist

1 month ago


Phoenix, United States The Global Ambassador Hotel Full time
Why The Global Ambassador

  • Competitive rates
  • Benefits available when you work 25 hours per week-including medical, dental, vision and more
  • Paid time off
  • Entrepreneurial spirit, our team is motivated to innovate & push the boundaries of the industry


Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is a new 141-room luxury hotel featuring five unique dining experiences, an exclusive members club, and a bespoke fitness and wellness center. With relaxed and upscale dining options, guests, locals, and members will enjoy unrivaled service and culinary experiences. Join our team in redefining luxury hospitality in a timeless destination.

What You'll Do
  • Monitor room availability and ensure accurate inventory management in property management system
  • Capture room revenue and assist in oversight of room rate management
  • Manage room blocks, room assignments, package rates and other aspects of reservations
  • Serve as the liaison between Sales, Reservations, and the Front Office
  • Handle VIP guest bookings, coordinate with Sales on guest notes and comments
  • Answer internal and external phone calls
  • Generate daily, weekly, and monthly reports based upon hotel occupancy and room nights booked
  • Respond to guest booking inquiries in an efficient and friendly manner
  • Supervise staff in the absence of management staff
  • Troubleshoot guest concerns and resolve them in a timely manner.
  • Post no show revenue daily.
  • Process and research travel agent commissions
  • Process advance deposits
  • Review arrivals and guest requests daily
  • High level of customer service, attention to detail, organizational skills, and the ability to multi-task and work under pressure.
  • A high school diploma is required for this position, with prior hotel experience preferred.
  • The ideal applicant will be self-motivated
Qualifications
  • 1+ years' experience in hotel operations
  • Travel agency and Consortia knowledge is a plus
  • Experience with Opera Cloud PMS is a plus
  • Proficiency with property management systems
  • Exceptional organization and communication skills
  • Highly detail-oriented and customer service focused
  • Ability to multitask and work under pressure
  • Professional phone manner and teamwork mentality


The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required. .

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