Room Reservations Specialist

2 weeks ago


Phoenix, Arizona, United States Arizona Biltmore Full time

About Arizona Biltmore:

Arizona Biltmore, a prestigious resort within the LXR Hotels & Resorts collection by Hilton, is renowned for its exceptional service and luxurious accommodations. We pride ourselves on fostering a workplace that prioritizes employee wellbeing and development, creating an inclusive environment that encourages growth and diversity.

Our employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and generous paid time off. Unique perks such as wellness programs and discounts on local services further enhance the employee experience. We are committed to providing continuous training and development opportunities, empowering our team members to advance their careers within the hospitality industry.

Position Overview:
As a Reservations Agent, you will play a vital role in managing the reservation process, ensuring optimal room occupancy and revenue generation. Your responsibilities will include:

  • Handling all reservation inquiries via phone and email with professionalism and clarity, ensuring a thorough understanding of guest needs and providing accurate information regarding room availability.
  • Assisting with group reservations, including communication with clients, inputting reservations, and monitoring group billing.
  • Collaborating with various departments to address reservation-related inquiries and concerns.
  • Maintaining inventory controls for suite reservations and ensuring processes are in place to maximize revenue.
  • Reviewing advance deposit reservations and making necessary adjustments.

This is a full-time position with a standard schedule.

Qualifications:
To be successful in this role, candidates should possess:

  • A minimum of one year of experience in the hotel industry.
  • Strong customer service and communication skills.
  • Familiarity with OnQ systems is preferred.


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