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Restaurants & Wellness Reservations Coordinator

2 months ago

Phoenix, United States The Global Ambassador Hotel Full time $22
Job DescriptionJob Description

Why The Global Ambassador  

  • Competitive rates  

  • Benefits available -including medical, dental, vision and more 

  • Paid time off 

  • Entrepreneurial spirit, our team is motivated to innovate & push the boundaries of the industry 

 

Who We Are 

Hospitality refined for a global mindset.  

The Global Ambassador is the newest addition to Author & Edit, a growing collection of hospitality experiences by restaurant innovator, Sam Fox. You can now be a part of The Global Ambassador, a 141-room, luxury hotel, complete with five uniquely inspired dining experiences, an exclusive member's club, and a bespoke fitness and wellness center. From the relaxed café and bistro and signature dining experience to the luxurious spa level, our guests, locals and members will be treated to a genuine and unrivaled collection of experiences. Join us in the journey of redefining luxury hospitality at a timeless destination.  

 

What You’ll Do 

  • This role will spend time training as a host in the restaurants and in the Spa, to fully understand what the restaurants, spa and programming are able to offer.  

  • Take and input reservations for the hotel's restaurants, bars, banquets, and spa. 

  • Field phone and email inquiries from guests and accommodate requests appropriately. 

  • Communicate with guests to recommend experiences based on their needs/preferences. 

  • Manage reservation systems and seating charts for all outlets to restaurants.  

  • Identify and maximize booking opportunities to drive venue revenue. 

  • Address and troubleshoot any reservation issues or modifications. 

  • Maintain updated availability calendars for all bookable offerings. 

  • Provide guests with booking confirmations and pre-arrival information. 

  • Assist with greeting and checking in guests upon arrival. 

  • Ability to gain comprehensive knowledge of hotel, allowing for complete confidence in answering all questions related to the restaurants, spa and programming. 

  • Handle all guest inquiries; special request, menu related questions, itemized receipts, etc.  

 

Qualifications 

  • Previous reservation or hospitality experience required 

  • Excellent phone presence and customer service skills 

  • Proficiency with reservation systems and databases 

  • Outstanding communication, organization, and attention to detail 

  • Ability to multitask and thrive in a fast-paced environment 

  • Passion for delivering above-and-beyond service to guests 

  • Professionalism to represent our luxury brand standards 

 

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required. 

We use eVerify to confirm U.S. Employment eligibility.