Hotel & Group Reservation Specialist

2 months ago


Phoenix, United States The Global Ambassador Hotel Full time
Job DescriptionJob Description

Why The Global Ambassador  

  • Competitive rates  

  • Benefits available when you work 25 hours per week-including medical, dental, vision and more 

  • Paid time off 

  • Entrepreneurial spirit, our team is motivated to innovate & push the boundaries of the industry 

 

Who We Are 

Hospitality refined for a global mindset. 

The Global Ambassador is a new 141-room luxury hotel featuring five unique dining experiences, an exclusive members club, and a bespoke fitness and wellness center. With relaxed and upscale dining options, guests, locals, and members will enjoy unrivaled service and culinary experiences. Join our team in redefining luxury hospitality in a timeless destination. 

 

What You’ll Do 

  • Monitor room availability and ensure accurate inventory management in property management system 

  • Capture room revenue and assist in oversight of room rate management 

  • Manage room blocks, room assignments, package rates and other aspects of reservations  

  • Serve as the liaison between Sales, Reservations, and the Front Office 

  • Handle VIP guest bookings, coordinate with Sales on guest notes and comments 

  • Answer internal and external phone calls  

  • Generate daily, weekly, and monthly reports based upon hotel occupancy and room nights booked 

  • Respond to guest booking inquiries in an efficient and friendly manner  

  • Supervise staff in the absence of management staff  

  • Troubleshoot guest concerns and resolve them in a timely manner.  

  • Post no show revenue daily. 

  • Process and research travel agent commissions  

  • Process advance deposits  

  • Review arrivals and guest requests daily  

  • High level of customer service, attention to detail, organizational skills, and the ability to multi-task and work under pressure. 

  • A high school diploma is required for this position, with prior hotel experience preferred.  

  • The ideal applicant will be self-motivated 

 

Qualifications 

  • 1+ years' experience in hotel operations  

  • Travel agency and Consortia knowledge is a plus  

  • Experience with Opera Cloud PMS is a plus 

  • Proficiency with property management systems 

  • Exceptional organization and communication skills 

  • Highly detail-oriented and customer service focused 

  • Ability to multitask and work under pressure 

  • Professional phone manner and teamwork mentality 

 

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required. .

We use eVerify to confirm U.S. Employment eligibility.

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