![The Global Ambassador Hotel](https://media.trabajo.org/img/noimg.jpg)
Hotel & Group Reservation Specialist
2 months ago
Why The Global Ambassador
Competitive rates
Benefits available when you work 25 hours per week-including medical, dental, vision and more
Paid time off
Entrepreneurial spirit, our team is motivated to innovate & push the boundaries of the industry
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is a new 141-room luxury hotel featuring five unique dining experiences, an exclusive members club, and a bespoke fitness and wellness center. With relaxed and upscale dining options, guests, locals, and members will enjoy unrivaled service and culinary experiences. Join our team in redefining luxury hospitality in a timeless destination.
What You’ll Do
Monitor room availability and ensure accurate inventory management in property management system
Capture room revenue and assist in oversight of room rate management
Manage room blocks, room assignments, package rates and other aspects of reservations
Serve as the liaison between Sales, Reservations, and the Front Office
Handle VIP guest bookings, coordinate with Sales on guest notes and comments
Answer internal and external phone calls
Generate daily, weekly, and monthly reports based upon hotel occupancy and room nights booked
Respond to guest booking inquiries in an efficient and friendly manner
Supervise staff in the absence of management staff
Troubleshoot guest concerns and resolve them in a timely manner.
Post no show revenue daily.
Process and research travel agent commissions
Process advance deposits
Review arrivals and guest requests daily
High level of customer service, attention to detail, organizational skills, and the ability to multi-task and work under pressure.
A high school diploma is required for this position, with prior hotel experience preferred.
The ideal applicant will be self-motivated
Qualifications
1+ years' experience in hotel operations
Travel agency and Consortia knowledge is a plus
Experience with Opera Cloud PMS is a plus
Proficiency with property management systems
Exceptional organization and communication skills
Highly detail-oriented and customer service focused
Ability to multitask and work under pressure
Professional phone manner and teamwork mentality
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required. .
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