Restaurants & Wellness Reservations Coordinator
2 weeks ago
- Competitive rates
- Benefits available -including medical, dental, vision and more
- Paid time off
- Entrepreneurial spirit, our team is motivated to innovate & push the boundaries of the industry
Hospitality refined for a global mindset.
The Global Ambassador is the newest addition to Author & Edit, a growing collection of hospitality experiences by restaurant innovator, Sam Fox. You can now be a part of The Global Ambassador, a 141-room, luxury hotel, complete with five uniquely inspired dining experiences, an exclusive member's club, and a bespoke fitness and wellness center. From the relaxed cafe and bistro and signature dining experience to the luxurious spa level, our guests, locals and members will be treated to a genuine and unrivaled collection of experiences. Join us in the journey of redefining luxury hospitality at a timeless destination.
What You'll Do
- This role will spend time training as a host in the restaurants and in the Spa, to fully understand what the restaurants, spa and programming are able to offer.
- Take and input reservations for the hotel's restaurants, bars, banquets, and spa.
- Field phone and email inquiries from guests and accommodate requests appropriately.
- Communicate with guests to recommend experiences based on their needs/preferences.
- Manage reservation systems and seating charts for all outlets to restaurants.
- Identify and maximize booking opportunities to drive venue revenue.
- Address and troubleshoot any reservation issues or modifications.
- Maintain updated availability calendars for all bookable offerings.
- Provide guests with booking confirmations and pre-arrival information.
- Assist with greeting and checking in guests upon arrival.
- Ability to gain comprehensive knowledge of hotel, allowing for complete confidence in answering all questions related to the restaurants, spa and programming.
- Handle all guest inquiries; special request, menu related questions, itemized receipts, etc.
- Previous reservation or hospitality experience required
- Excellent phone presence and customer service skills
- Proficiency with reservation systems and databases
- Outstanding communication, organization, and attention to detail
- Ability to multitask and thrive in a fast-paced environment
- Passion for delivering above-and-beyond service to guests
- Professionalism to represent our luxury brand standards
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
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