Restaurants & Wellness Reservations Coordinator

2 weeks ago


Phoenix, United States The Global Ambassador Hotel Full time
Why The Global Ambassador

  • Competitive rates
  • Benefits available -including medical, dental, vision and more
  • Paid time off
  • Entrepreneurial spirit, our team is motivated to innovate & push the boundaries of the industry
Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is the newest addition to Author & Edit, a growing collection of hospitality experiences by restaurant innovator, Sam Fox. You can now be a part of The Global Ambassador, a 141-room, luxury hotel, complete with five uniquely inspired dining experiences, an exclusive member's club, and a bespoke fitness and wellness center. From the relaxed cafe and bistro and signature dining experience to the luxurious spa level, our guests, locals and members will be treated to a genuine and unrivaled collection of experiences. Join us in the journey of redefining luxury hospitality at a timeless destination.

What You'll Do
  • This role will spend time training as a host in the restaurants and in the Spa, to fully understand what the restaurants, spa and programming are able to offer.
  • Take and input reservations for the hotel's restaurants, bars, banquets, and spa.
  • Field phone and email inquiries from guests and accommodate requests appropriately.
  • Communicate with guests to recommend experiences based on their needs/preferences.
  • Manage reservation systems and seating charts for all outlets to restaurants.
  • Identify and maximize booking opportunities to drive venue revenue.
  • Address and troubleshoot any reservation issues or modifications.
  • Maintain updated availability calendars for all bookable offerings.
  • Provide guests with booking confirmations and pre-arrival information.
  • Assist with greeting and checking in guests upon arrival.
  • Ability to gain comprehensive knowledge of hotel, allowing for complete confidence in answering all questions related to the restaurants, spa and programming.
  • Handle all guest inquiries; special request, menu related questions, itemized receipts, etc.
Qualifications
  • Previous reservation or hospitality experience required
  • Excellent phone presence and customer service skills
  • Proficiency with reservation systems and databases
  • Outstanding communication, organization, and attention to detail
  • Ability to multitask and thrive in a fast-paced environment
  • Passion for delivering above-and-beyond service to guests
  • Professionalism to represent our luxury brand standards


The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

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