Room Reservations Specialist
2 weeks ago
About Arizona Biltmore:
Arizona Biltmore, a prestigious LXR Hotel & Resort by Hilton, is renowned for its exceptional hospitality and commitment to guest satisfaction. We pride ourselves on fostering a supportive and inclusive work environment that emphasizes employee growth, development, and well-being. Our dedication to a People First culture is evident in our comprehensive employee benefits and ongoing training opportunities.
Employee Benefits:
Pyramid Global Hospitality offers a variety of employment benefits, including:
- Comprehensive health insurance
- Retirement plans
- Paid time off
- Unique perks such as on-site wellness programs and local discounts
- Employee rates on hotel stays
Our commitment to professional development ensures that all employees have access to the resources they need to advance their careers in the hospitality industry.
Position Overview:
As a Reservations Agent, you will play a crucial role in managing in-house reservations, focusing on the effective selling of guest accommodations and maximizing revenue. Your responsibilities will include:
- Handling all reservation inquiries via phone and email with a friendly demeanor, ensuring clear communication and understanding of guest needs.
- Assisting with group reservations, including communication with clients, inputting reservations, and managing billing processes.
- Collaborating with various departments to address reservation-related questions and concerns.
- Maintaining inventory controls for suite reservations to optimize revenue and meet guest requirements.
- Reviewing advance deposit reservations and making necessary adjustments.
This is a full-time position with a schedule of Monday to Friday from 8:30 AM to 5 PM.
Qualifications:
To be successful in this role, candidates should possess:
- A minimum of one year of prior experience in the hotel industry
- Outstanding customer service and communication skills
- Preferred experience with OnQ software
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