Reception Specialist
2 weeks ago
Join Our Team as a Front Desk Agent
Company: Hotel Resource
Location: United States
Category: Hospitality
Employment Type: Full-Time
Overview:
At Hotel Resource, we pride ourselves on our commitment to exceptional service and creating memorable experiences for our guests. As a Front Desk Agent, you will be the first point of contact for our visitors, playing a crucial role in shaping their stay.
Key Responsibilities:
- Welcome guests with a warm and engaging demeanor, ensuring a positive first impression.
- Efficiently check guests in and out, managing reservations and special requests with attention to detail.
- Provide comprehensive information about hotel amenities and local attractions to enhance the guest experience.
- Resolve guest issues promptly and effectively, striving to exceed expectations through exceptional service recovery.
- Collaborate with other departments to ensure seamless operations and guest satisfaction.
- Maintain accurate financial transactions and adhere to hotel policies regarding cash handling.
Qualifications:
- High school diploma or equivalent.
- A passion for hospitality and a desire to make a positive impact on guests.
- Strong interpersonal skills with an outgoing personality.
- Proficiency in computer systems and excellent communication abilities.
- Ability to thrive in a fast-paced environment and work flexible hours, including weekends and holidays.
Why Join Us?
At Hotel Resource, we believe in fostering a culture of inclusivity and personal growth. Our team members enjoy a range of benefits, including:
- Comprehensive medical and dental insurance.
- Opportunities for professional development through training programs.
- 401K matching to support your financial future.
- Discounted stays at our hotels and partnerships with major retailers.
Become a part of our dynamic team and contribute to creating unforgettable experiences for our guests.
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