Reception Specialist

2 weeks ago


Phoenix, Arizona, United States Hotel Resource Full time

Join Our Team as a Front Desk Agent

Company: Hotel Resource

Location: United States

Category: Hospitality

Employment Type: Full-Time

Overview:

At Hotel Resource, we pride ourselves on our commitment to exceptional service and creating memorable experiences for our guests. As a Front Desk Agent, you will be the first point of contact for our visitors, playing a crucial role in shaping their stay.

Key Responsibilities:

  • Welcome guests with a warm and engaging demeanor, ensuring a positive first impression.
  • Efficiently check guests in and out, managing reservations and special requests with attention to detail.
  • Provide comprehensive information about hotel amenities and local attractions to enhance the guest experience.
  • Resolve guest issues promptly and effectively, striving to exceed expectations through exceptional service recovery.
  • Collaborate with other departments to ensure seamless operations and guest satisfaction.
  • Maintain accurate financial transactions and adhere to hotel policies regarding cash handling.

Qualifications:

  • High school diploma or equivalent.
  • A passion for hospitality and a desire to make a positive impact on guests.
  • Strong interpersonal skills with an outgoing personality.
  • Proficiency in computer systems and excellent communication abilities.
  • Ability to thrive in a fast-paced environment and work flexible hours, including weekends and holidays.

Why Join Us?

At Hotel Resource, we believe in fostering a culture of inclusivity and personal growth. Our team members enjoy a range of benefits, including:

  • Comprehensive medical and dental insurance.
  • Opportunities for professional development through training programs.
  • 401K matching to support your financial future.
  • Discounted stays at our hotels and partnerships with major retailers.

Become a part of our dynamic team and contribute to creating unforgettable experiences for our guests.



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