Guest Services Representative

3 months ago

Chicago, United States Advocate Health Full time
Major Responsibilities:
  • Supports a strategic location in the hospital by providing resources, information, and security to visitors, patients, staff, and physicians.
    • 1)Provides superior customer services by greeting and welcoming each individual that they encounter.
    • 2)Demonstrates thorough knowledge of the hospital by answering questions for patients or visitors, and responds to meet their requests or needs.
    • 3)Obtains authorization / clearance before allowing visitors to proceed to their desired location, as outlined by protocol.
    • 4)Assures that transportation equipment is available for use in a timely and efficient manner (i.e. appropriate size and numbers of wheelchairs, walkers, etc).
    • 5)Provides information regarding a patient's test/procedure, wayfinding / location of the patient's destination, inpatient room information, and other visitor information like restrictions, hours, or waiting areas.
    • 6)Cross-checks visitor requests with the visitor restriction list and BOLOs as a primary means to enforce patient and associate safety.
    • 7)Manages visitor guidelines as outlined by hospital policy.
    • 8)Provides recommendations and coordinates upon request for visitors seeking transportation, dining, hotel, florist, or other personal needs.
  • Provides a variety of other services and/or performs a variety of other tasks in order to assure that guest's needs are not only met but exceeded and to ensure that the hospital environment is safe, clean, friendly, efficient and supportive of hospital activities in general.
    • 1)Monitors and responds appropriately to infant security system in the Labor & Delivery, Mother/Baby and NICU Units.
    • 2)Assures visitors have appropriately ID's or Visitor's passes before entering patient care areas including Nursery.
    • 3)Assure visitor's compliance with Children visitation policies including completion of the "Health Screening form for Pediatric Visitors" in the Mother/Baby Unit.
    • 4)Registers potential patients for L&D /Mother & Baby Unit Tours
    • 5)Notifies appropriate departments of work environment needs, (housekeeping needs, emergency situation response needs such as leaks and significant water spills, physical building needs, (i.e. painting needs, floor cleaning needs, light fixture repair or replacement needs, etc.).
    • 6)Performs light housekeeping duties in assigned area (i.e. pick-up papers, carpet sweep, inspect furniture and wheelchairs, wipe up small spills, inspect surrounding furniture, etc.).
    • 7)Performs additional duties as assigned by the Guest Services Manager.
    • 8)Supports, utilizes and works directly with volunteers to assign wayfinding assignments to patients and support other guest/visitor needs.
  • Performs additional tasks related to special programs or services available to patients, such as complimentary parking, transportation scheduling/assistance, travel vouchers, etc.
    • 1)Contacts taxi dispatch service, upon request, to schedule a taxi pickup from the hospital for a patient.
    • 2)Works with various clinical leaders to schedule and coordinate travel for patients who require wheelchair-equipped transportation.
    • 3)Partners with nursing to support parking needs for visitors with unplanned extended days. Follows department process for issuing and tracking complimentary parking.
    • 4)Retrieves emails sent to the department inbox and performs the appropriate action (schedule meeting, forward information, take action, etc)


Education/Experience Required:
  • High school diploma or equivalent. 2 years experience in a customer service position, preferably in a medical field


Knowledge, Skills & Abilities Required:
  • Strong computer skills, proficient with Excel Excellent organizational, communication, and customer service skills. Excellent quick-thinking and problem-solving skills. Bilingual, especially Spanish-speaking, is preferred.
  • N/A


Physicial Requirements and Working Conditions:
  • Can be trusted to handle confidential and sensitive information. Can make quick, ethical, and sound decisions based on unique situations involving customer needs. Can work occasional weekends and holidays Can maintain composure and professional behavior in stressful situations. Can respond to emergency situations, and activate alarms / escalate up chain-of-command as soon as the situation requires it. Must be able to perform physical tasks such as lifting, standing, walking, pushing, moving patients via wheelchairs, wayfinding, or escorting.
  • Can lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, will use patient handling equipment with at least one other associate.


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

  • Guest Services Representative

    7 days ago

    Chicago, United States Choice Hotels Full time

    The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. Receives and processes incoming guests Ensure a delightful, seamless ar Guest Service, Representative, Guest, Hospitality, Hotel, Office Representative, Retail

  • Guest Service Representative

    1 month ago

    Chicago, United States Hiltons at McCormick Place Full time

    **NOTE: This is a Part-Time RoleAbout this job...Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience.  Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach...

  • Guest Service Representative

    4 weeks ago

    Chicago, Illinois, United States Hiltons at McCormick Place Full time

    **NOTE: This is a Part-Time RoleAbout this job...Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach...

  • Guest Service Representative

    3 months ago

    Chicago, United States voco Chicago DowntownHoliday Inn Chicago Dwtn - Wolf Point Full time

    What's in it for you… Insurance enrollment available from DAY 1! Paid time off available from DAY 1! Holiday pay available from DAY 1! 401(k) enrollment after 30 days! Hotel and travel discounts at worldwide destinations! Professional development and promotion opportunities! About this job...Guest Service Representatives are often the first in-person...

  • Guest Service Representative

    1 month ago

    Chicago, United States SMASHotels Full time

    Guest Service Representative Guest Service Representative Create a positive memorable experience for all our guests, beginning with the arrival process and handle guest concerns as required to leave a positive lasting impression. Duties and Responsibilities RESPONSIBILITIES: + Perform check-in/out procedures for arriving and departing guests on a daily...

  • Guest Services Representative

    3 days ago

    Chicago, Illinois, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARY As a Front Desk Representative at Marriott International, you will be one of the initial points of contact for guests, and your warm, genuine demeanor will foster a distinctive and tailored guest experience during check-in. The ideal Front Desk Representative will customize their service by interpreting guests' cues to ensure...

  • Guest Services Representative

    2 days ago

    Chicago, Illinois, United States Montage International Full time

    Position OverviewThe Guest Services Representative plays a pivotal role in ensuring an exceptional experience for our visitors. This position involves:Welcoming Guests: Providing a warm and friendly reception to all guests upon their arrival.Creating Memorable Experiences: Tailoring interactions to suit individual guest preferences, ensuring unique and...

  • Guest Services Representative

    3 months ago

    Chicago, United States Advocate Aurora Health Full time

    Major Responsibilities: Supports a strategic location in the hospital by providing resources, information, and security to visitors, patients, staff, and physicians. 1)Provides superior customer services by greeting and welcoming each individual that Guest Service, Representative, Customer Service, Transportation, Guest, Hospital, Retail, Healthcare

  • Guest Services Representative

    3 days ago

    Chicago, Illinois, United States Arlo Chicago Full time

    Job OverviewAt Arlo Chicago, we are dedicated to providing our guests with unique and enriching experiences that highlight the charm of each location. Our clientele consists of inquisitive and cultured individuals who value elegant and timeless service. We strive to deliver distinctive, stylish, and unforgettable service that encourages guests to explore...

  • Guest Services Representative

    2 days ago

    Chicago, Illinois, United States Equinox Full time

    Join Our Team as a Guest Services Representative at Equinox Are you an energetic and dedicated individual eager to be part of a prestigious organization like Equinox? We are on the lookout for Guest Services Representatives who are passionate about creating a positive experience in a vibrant atmosphere. Greet members and visitors with warmth and...

  • Guest Service Representative

    2 months ago

    Chicago, United States Radisson Chicago MP Management, LLC Full time

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service...

  • Guest Services Representative

    2 days ago

    Chicago, Illinois, United States Claridge House Full time

    Guest Services RepresentativeCompany: Claridge HouseLocation: Chicago, IllinoisJob OverviewAs a vital member of our hospitality team, you will contribute to creating unique and authentic experiences for our guests. Your role will involve warmly welcoming guests upon arrival and assisting them with the check-in and check-out processes, ensuring they feel...

  • Guest Services Representative

    3 days ago

    Chicago, Illinois, United States The Emily Hotel Full time

    Position Overview:The Guest Services Representative plays a crucial role in ensuring a seamless experience for guests by managing check-ins and check-outs, processing transactions, and addressing inquiries. This position is vital for maintaining a welcoming atmosphere at the front desk, ensuring efficiency and satisfaction for all...

  • Guest Services Representative

    3 months ago

    Chicago, United States Kirkland & Ellis Full time

    About Kirkland & Ellis At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and...

  • Guest Services Representative

    3 days ago

    Chicago, Illinois, United States Sonesta International Hotels Full time

    Job Overview The Guest Services Representative plays a crucial role in ensuring the hotel’s success by achieving performance goals related to front desk operations and assisting the Operations Manager. This position serves as the primary contact for guests, managing front desk technology and fostering positive guest relations during shifts. Key...

  • Guest Services Representative

    3 days ago

    Chicago, Illinois, United States Hampton Inn Midway Full time

    Position Overview:Guest Services Representatives play a crucial role in welcoming and registering guests, ensuring exceptional service throughout their stay, and managing the guest's account upon departure.Key Responsibilities:1. Welcome guests and manage the registration process, including making and adjusting reservations, as well as performing hotel...

  • Guest Services Representative

    3 days ago

    Chicago, Illinois, United States LAKESHORE SPORT & FITNESS GROUP Full time

    Job OverviewPosition Level Entry Level Location Chicago, IL Employment Type Full-Time/Part-Time Category Customer Service Position Summary As a Guest Services Representative, your primary responsibility will be to provide exceptional customer service to all patrons and members through professional interactions, account management, and a thorough...

  • Guest Service Representative at theWit Hotel

    2 months ago

    Chicago, United States SMASHotels Full time

    Guest Service Representative at theWit Hotel Guest Service Representative at theWit Hotel Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming, playful and thoughtful service environment. Responds in a professional and courteous manner to arriving, departing and...

  • Guest Services Representative

    3 days ago

    Chicago, Illinois, United States LAKESHORE SPORT & FITNESS GROUP Full time

    Job OverviewPosition Level Entry Level Location Lincoln Park - LSF - Chicago, IL Employment Type Full-Time/Part-Time Category Customer Service Position Summary As a Guest Services Representative, your primary responsibility will be to provide exceptional customer service to all members and visitors through professional interactions, account management, and...

  • Guest Services Representative

    3 days ago

    Chicago, Illinois, United States LAKESHORE SPORT & FITNESS GROUP Full time

    Job OverviewLocationLincoln Park - LSF - Chicago, ILEmployment TypePart TimeShift AvailabilityAnyDepartmentCustomer ServicePosition SummaryAs a Guest Services Representative, your primary role will be to provide exceptional customer service to all members and visitors. You will achieve this through professional greetings, managing accounts, and possessing a...