Guest Services Representative
2 weeks ago
Job Overview
Position Level
Entry Level
Location
Chicago, IL
Employment Type
Full-Time/Part-Time
Category
Customer Service
Position Summary
As a Guest Services Representative, your primary responsibility will be to provide exceptional customer service to all patrons and members through professional interactions, account management, and a thorough understanding of Lakeshore Sport & Fitness offerings.
Key Responsibilities:
- Welcome and assist members in a courteous and professional manner at all times
- Promptly and attentively respond to member requests
- Verify member access by scanning membership cards and addressing any inquiries regarding their accounts
- Handle sales transactions for members, including payments for programs, services, and products
- Collect and accurately relay member documentation, such as address updates, electronic payments, and other paperwork
- Ensure all incoming calls are answered professionally and directed to the appropriate personnel
Work Environment:
The characteristics of the work environment described here are representative of those encountered while performing the essential functions of this role.
This position is primarily conducted indoors within the facilities of Lakeshore Sport and Fitness, where there may be exposure to various chemicals and communicable diseases.
Required Qualifications:
Experience:
- At least six months of experience in customer service is preferred
- A minimum of six months of experience in a reception role is preferred
Physical Requirements:
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
- Regularly required to communicate verbally and audibly
- Frequently required to stand for extended periods and navigate multiple flights of stairs
- Occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, or lift items weighing up to 30 lbs
- Specific vision abilities required for this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
-
Guest Service Representative
1 month ago
Chicago, Illinois, United States Hiltons at McCormick Place Full time**NOTE: This is a Part-Time RoleAbout this job...Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach...
-
Guest Services Representative
7 days ago
Chicago, Illinois, United States Marriott International Inc Full timeJob OverviewPOSITION SUMMARY As a Front Desk Representative at Marriott International, you will be among the first points of contact for our guests, ensuring a warm and welcoming experience upon their arrival. The ideal candidate will adapt their service style based on guest interactions, creating a home-like atmosphere during check-in. At Marriott, we value...
-
Guest Services Representative
7 days ago
Chicago, Illinois, United States Marriott International Inc Full timeAdditional Information Available evenings, weekends, and holidays Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY As a Front Desk Representative at Marriott International, you serve as one of the initial points of contact for guests, and your warm,...
-
Guest Services Representative
7 days ago
Chicago, Illinois, United States Marriott International Inc Full timeAdditional Information Available evenings, weekends, and holidays Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY As a Front Desk Representative at Marriott International, you will be among the first points of contact for our guests. Your warm and...
-
Guest Services Representative
7 days ago
Chicago, Illinois, United States Marriott International Inc Full timeJob OverviewPOSITION SUMMARY As a Front Desk Representative at Marriott International, you serve as one of the initial points of contact for guests, and your warm, genuine demeanor fosters a distinctive and personalized experience upon check-in. The ideal Front Desk Representative will customize their interactions by interpreting guests' cues to ensure they...
-
Guest Services Representative
2 weeks ago
Chicago, Illinois, United States Marriott International Inc Full timeJob OverviewPOSITION SUMMARY As a Front Desk Representative at Marriott International, you will be one of the initial points of contact for guests, and your warm, genuine demeanor will foster a distinctive and tailored guest experience during check-in. The ideal Front Desk Representative will customize their service by interpreting guests' cues to ensure...
-
Guest Services Representative
2 weeks ago
Chicago, Illinois, United States Montage International Full timePosition OverviewThe Guest Services Representative plays a pivotal role in ensuring an exceptional experience for our visitors. This position involves:Welcoming Guests: Providing a warm and friendly reception to all guests upon their arrival.Creating Memorable Experiences: Tailoring interactions to suit individual guest preferences, ensuring unique and...
-
Guest Services Representative
7 days ago
Chicago, Illinois, United States Sonesta International Hotels Full timeJob Overview The Guest Services Representative plays a crucial role in ensuring the success of the hotel by meeting performance goals related to front desk operations and assisting the Operations Manager. This position serves as the primary contact for Front Desk technology systems and guest relations during shifts. As the first point of contact, the Guest...
-
Guest Services Representative
2 weeks ago
Chicago, Illinois, United States Arlo Chicago Full timeJob OverviewAt Arlo Chicago, we are dedicated to providing our guests with unique and enriching experiences that highlight the charm of each location. Our clientele consists of inquisitive and cultured individuals who value elegant and timeless service. We strive to deliver distinctive, stylish, and unforgettable service that encourages guests to explore...
-
Guest Services Representative
7 days ago
Chicago, Illinois, United States Sonesta International Hotels Full timeJob Overview The Guest Services Representative plays a crucial role in delivering exceptional service that aligns with the hotel's mission and overall success. This position involves managing front desk operations and supporting the Operations Manager. As the first point of contact, the Guest Services Representative embodies the brand's values as guests...
-
Guest Services Representative
2 weeks ago
Chicago, Illinois, United States Equinox Full timeJoin Our Team as a Guest Services Representative at Equinox Are you an energetic and dedicated individual eager to be part of a prestigious organization like Equinox? We are on the lookout for Guest Services Representatives who are passionate about creating a positive experience in a vibrant atmosphere. Greet members and visitors with warmth and...
-
Guest Services Representative
14 hours ago
Chicago, Illinois, United States HMG Plus, Inc. Full timeAbout the JobWe are seeking a highly skilled and experienced Guest Services Representative to join our team at HMG Plus, Inc. As a key member of our hospitality staff, you will be responsible for providing exceptional customer service to our clients and guests.Key Responsibilities:Customer Service: Provide prompt and courteous service to clients and guests,...
-
Guest Service Representative
3 days ago
Chicago, Illinois, United States free-classifieds-usa Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at the Sheraton Grand Chicago. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.ResponsibilitiesOrganize and process guest...
-
Guest Service Representative
17 hours ago
Chicago, Illinois, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Organize and confirm guest...
-
Guest Services Representative
7 days ago
Chicago, Illinois, United States Claridge House Full timeGuest Services RepresentativeCompany: Claridge HouseLocation: Chicago, IllinoisJob OverviewAs a vital member of our hospitality team, you will contribute to creating unique and memorable experiences for our guests. Your role will involve warmly welcoming guests upon arrival and assisting them with the check-in and check-out processes, ensuring they feel at...
-
Guest Services Representative
2 weeks ago
Chicago, Illinois, United States Claridge House Full timeGuest Services RepresentativeCompany: Claridge HouseLocation: Chicago, IllinoisJob OverviewAs a vital member of our hospitality team, you will contribute to creating unique and authentic experiences for our guests. Your role will involve warmly welcoming guests upon arrival and assisting them with the check-in and check-out processes, ensuring they feel...
-
Guest Services Representative
7 days ago
Chicago, Illinois, United States The Emily Hotel Full timePosition Overview:The Guest Services Representative plays a crucial role in ensuring a seamless experience for all guests. This position involves managing the check-in and check-out processes, generating daily reports, processing guest transactions, and addressing inquiries. The goal is to provide an efficient and welcoming front desk experience for every...
-
Guest Services Representative
7 days ago
Chicago, Illinois, United States Hongkong & Shanghai Hotels Group Full timeGuest Services RepresentativeBecome a part of a prestigious luxury hotel chain, known for its exceptional service and hospitality.Advance your career within a vibrant and diverse multi-facility environment.Enjoy a comprehensive health benefits package along with a 401(k) plan featuring company contributions.Core ResponsibilitiesOversee the smooth operation...
-
Guest Services Representative
2 weeks ago
Chicago, Illinois, United States The Emily Hotel Full timePosition Overview:The Guest Services Representative plays a crucial role in ensuring a seamless experience for guests by managing check-ins and check-outs, processing transactions, and addressing inquiries. This position is vital for maintaining a welcoming atmosphere at the front desk, ensuring efficiency and satisfaction for all...
-
Guest Services Representative
2 weeks ago
Chicago, Illinois, United States Sonesta International Hotels Full timeJob Overview The Guest Services Representative plays a crucial role in ensuring the hotel’s success by achieving performance goals related to front desk operations and assisting the Operations Manager. This position serves as the primary contact for guests, managing front desk technology and fostering positive guest relations during shifts. Key...