Guest Services Representative

2 weeks ago


Chicago, Illinois, United States Claridge House Full time

Guest Services Representative

Company: Claridge House

Location: Chicago, Illinois

Job Overview

As a vital member of our hospitality team, you will contribute to creating unique and authentic experiences for our guests. Your role will involve warmly welcoming guests upon arrival and assisting them with the check-in and check-out processes, ensuring they feel comfortable and valued. You will also provide essential information about our services and amenities.

Key Responsibilities

  1. Greet guests with enthusiasm, anticipating their needs, and assist with the check-in and check-out processes while maintaining a positive demeanor.
  2. Foster memorable experiences through a friendly and engaging personality that resonates with both guests and colleagues.
  3. Take initiative to address guest concerns, demonstrating a commitment to resolving issues and building loyalty.
  4. Share your knowledge of hotel services and amenities to help guests feel at home during their stay.
  5. Collaborate effectively with team members to communicate guest feedback and ensure their needs are met.
  6. Manage multiple tasks efficiently while maintaining a keen attention to detail for accuracy and effectiveness.

Qualifications

  • Flexibility in work schedule is essential, as this role demands adaptability to varying hours and days.
  • Previous experience in customer service, particularly in handling cash transactions, is preferred.
  • A genuine passion for serving others and creating exceptional experiences is crucial.
  • Strong communication skills in English, both verbal and written, are required.

A successful candidate will be a personable individual who thrives in a dynamic environment, possesses excellent multitasking abilities, and ensures precision in their work.

Property Overview

Claridge House is designed with guest convenience in mind, offering amenities that enhance a sophisticated and comfortable stay. Our guest rooms provide a refined home base, allowing for a seamless transition from work to relaxation, with many offering scenic views. The on-site fitness center features state-of-the-art equipment, and our meeting space can accommodate various events.

Company Overview

At Claridge House, our team members embody the essence of our company. We approach hospitality with a unique perspective, focusing on engaging and delightful experiences for both our guests and our staff. Our core values guide our interactions, fostering an environment where talent and integrity can flourish.

Area of Interest

Rooms & Operations

Job Type

Full Time

Type of Position

Hourly Position

Req ID

31813BR



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