Guest Services Representative
2 weeks ago
At Arlo Chicago, we are dedicated to providing our guests with unique and enriching experiences that highlight the charm of each location. Our clientele consists of inquisitive and cultured individuals who value elegant and timeless service. We strive to deliver distinctive, stylish, and unforgettable service that encourages guests to explore their surroundings.
We are currently seeking a dynamic and enthusiastic individual to join our team as a Guest Services Representative. The ideal candidate will interact directly with guests, assisting them with check-ins and offering information about the services available. This role is perfect for someone who enjoys engaging with new people and is driven to ensure our guests feel at home.
As the first point of contact, you understand that your interactions can set the tone for the entire guest experience, significantly influencing their perception of our brand. Your authentic warmth and willingness to assist will allow you to excel in various situations, from warmly welcoming a family embarking on a vacation to promptly addressing the needs of a weary traveler. As a Guest Services Representative, you will have numerous opportunities to enhance someone's day.
Benefits:
- 401(k) plan
- 401(k) matching contributions
- Dental coverage
- Employee assistance program
- Discounts for employees
- Health insurance options
- Life insurance coverage
- Paid time off
- Vision insurance
Key Responsibilities:
- Deliver a memorable first impression to our guests, showcasing a genuine passion for exceptional service.
- Engage with and assist guests both in person and via phone on a daily basis.
- Demonstrate problem-solving skills, proficiency in using a computer for check-in and check-out processes, and handle cash and credit transactions with accuracy and confidence.
Qualifications:
- Strong English communication skills, with the ability to read, write, and speak fluently.
- Regular use of a computer and various software applications is required.
- This role involves continuous movement and standing, with occasional lifting or moving of items up to 20 pounds.
- Availability to work all shifts, including weekends and holidays, is essential.
- Complete other reasonable job duties as assigned by supervisors.
- A minimum of 1 year of experience in the hospitality industry is required.
- Familiarity with Opera, Booking, and TripAdvisor is advantageous.
We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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