Current jobs related to Guest Services Representative - Chicago Illinois - Hampton Inn Midway

  • Guest Service Representative

    3 weeks ago

    Chicago, United States Hotel Leveque Full time

    The smiling face of hospitality...front and center Hotel and travel discounts at worldwide destinations! Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience....

  • Guest Service Representative

    1 month ago

    Chicago, Illinois, United States Crescent Services Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our team at Crescent Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGreet guests with a warm and welcoming smile,...

  • Guest Services Representative

    3 weeks ago

    Chicago, Illinois, United States Choice Hotels Full time

    Job Title: Guest Services RepresentativeJoin our team as a Guest Services Representative and be part of a dynamic and fast-paced hotel environment. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless arrival and departure experience for our guests.Key Responsibilities:Process guest...

  • Guest Service Representative

    1 month ago

    Chicago, Illinois, United States Crescent Services Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our team at Crescent Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGreet guests with a warm and welcoming smile,...

  • Guest Service Representative

    5 months ago

    Chicago, United States voco Chicago DowntownHoliday Inn Chicago Dwtn - Wolf Point Full time

    What's in it for you… Insurance enrollment available from DAY 1! Paid time off available from DAY 1! Holiday pay available from DAY 1! 401(k) enrollment after 30 days! Hotel and travel discounts at worldwide destinations! Professional development and promotion opportunities! About this job...Guest Service Representatives are often the first in-person...

  • Guest Service Representative

    1 week ago

    Chicago, Illinois, United States The Rose Hotel by Hilton Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at The Rose Hotel by Hilton. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Guest Service Representative

    3 months ago

    Chicago, United States SMASHotels Full time

    Guest Service Representative Guest Service Representative Create a positive memorable experience for all our guests, beginning with the arrival process and handle guest concerns as required to leave a positive lasting impression. Duties and Responsibilities RESPONSIBILITIES: + Perform check-in/out procedures for arriving and departing guests on a daily...

  • Guest Service Representative

    1 month ago

    Chicago, Illinois, United States Crescent Services Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our team at Crescent Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGreet guests with a warm and welcoming smile,...

  • Guest Service Representative

    3 months ago

    Chicago, United States Nothing Bundt Cakes Full time

    Guest Service Representative The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and...

  • Guest Service Representative

    4 weeks ago

    Chicago, Illinois, United States White Lodging Full time

    Job DescriptionJob Title: Guest Service RepresentativeJob Summary: We are seeking a highly skilled Guest Service Representative to join our team at White Lodging. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Guest Service Representative

    4 weeks ago

    Chicago, Illinois, United States Jones Lang LaSalle IP, Inc. Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled and friendly Guest Service Representative to join our team at Jones Lang LaSalle IP, Inc. in Chicago, IL.About the Role:This is a full-time, on-site position that requires excellent interpersonal and communication skills, as well as the ability to work in a fast-paced environment. As a...

  • Guest Service Representative

    4 weeks ago

    Chicago, United States Courtyard by Marriott Full time

    Courtyard by Marriott - 30 East Hubbard [Front Desk Agent / Concierge] As a Guest Service Representative at Courtyard by Marriott, you'll: Welcome and greet guests upon arrival; Check guests in and out of the hotel; Provide information about hotel amenities and local attractions; Handle guest inquiries and resolve any issues or complaints; Assist with...

  • Guest Service Representative

    3 weeks ago

    Chicago, United States JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they...

  • Guest Service Representative

    3 weeks ago

    Chicago, United States Jones Lang LaSalle Incorporated Full time

    Guest Service Representative JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and...

  • Guest Service Representative

    4 weeks ago

    Chicago, Illinois, United States free-classifieds-usa Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at The Westin Michigan Avenue Chicago.Responsibilities:Organize and confirm guest check-ins and check-outs, adapting to any changesSecure payment and verify billing as neededProvide guests with room and hotel information,...

  • Guest Service Representative

    1 month ago

    Chicago, Illinois, United States free-classifieds-usa Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at the W Chicago - Lakeshore. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Organize...

  • Guest Services Representative

    3 weeks ago

    Chicago, United States Choice Hotels Full time

    Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands enables Choice to meet travelers' needs in...

  • Guest Services Representative

    1 month ago

    Chicago, Illinois, United States HMG Plus, Inc. Full time

    About the JobWe are seeking a highly skilled Guest Services Representative to join our team at HMG Plus, Inc. As a key member of our hospitality staff, you will be responsible for providing exceptional customer service to our clients and guests.Key ResponsibilitiesAnswer incoming calls and transfer them to the appropriate department or individual.Assign...

  • Guest Services Representative

    2 weeks ago

    Chicago, Illinois, United States Jones Lang LaSalle IP, Inc. Full time

    Job Title: Guest Services RepresentativeWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Jones Lang LaSalle IP, Inc. in Chicago, IL.About the Role:This is a full-time, on-site position that requires a strong ability to provide exceptional customer service and create a positive first impression for...

  • Guest Service Representative

    2 weeks ago

    Chicago, Illinois, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Courtyard Chicago Downtown/River North. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-ins, check-outs, and room reservations.Key ResponsibilitiesOrganize...

Guest Services Representative

2 months ago

Chicago Illinois, United States Hampton Inn Midway Full time

Position Overview:
Guest Services Representatives play a crucial role in welcoming and registering guests, ensuring exceptional service throughout their stay, and managing the guest's account upon departure.

Key Responsibilities:
1. Welcome guests and manage the registration process, including making and adjusting reservations, as well as performing hotel operator and concierge tasks.
2. Deliver attentive, courteous, and efficient service to all guests before their arrival and during their stay, while optimizing room revenue and occupancy rates.

Qualifications:
- High School diploma or equivalent is required; coursework in a related field is advantageous.
- Previous experience in hospitality or a similar environment is preferred.
- A positive and enthusiastic demeanor with a commitment to providing outstanding customer service is essential.
- Ability to multitask, pay attention to detail, and solve problems effectively to address the needs of both internal and external customers.
- Strong communication skills to convey information and ideas clearly.
- Quick and accurate decision-making skills to evaluate and select among various options.
- Capability to perform well under pressure in a fast-paced environment.
- Proficient in handling workplace challenges, including anticipating, preventing, identifying, and resolving issues as they arise.
- Effective listening skills to understand and clarify concerns raised by guests and colleagues.
- Basic financial literacy and arithmetic skills for handling financial information and data.
- Competence in performing basic numerical operations such as counting, adding, subtracting, multiplying, and dividing.
- Ability to read, comprehend, and write simple instructions and correspondence.
- Logical reasoning skills to define problems, gather information, establish facts, draw valid conclusions, and interpret information in unique situations.
- Familiarity with Microsoft Office Suite is required.
- Willingness to work a flexible schedule, including evenings, nights, weekends, and holidays.
- Understanding of hotel products and guest services (e.g., lifestyle, full-service, resort, etc.).
- Ability to contribute to a positive work environment.

Core Duties:
- Approach all interactions with guests and team members in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag as per brand standards.
- Adhere to attendance policies in compliance with company standards, which may vary based on hotel needs.
- Greet and welcome all guests at the Front Desk in line with company standards, ensuring a warm and friendly atmosphere.
- Operate the telephone switchboard efficiently, meeting all performance standards.
- Handle requests for information, mail, and messages courteously and efficiently.
- Respond to guest inquiries regarding hotel services, facilities, and operational hours.
- Provide information about local attractions, transportation, and entertainment options.
- Foster good communication and teamwork with fellow associates and other hotel departments.
- Stay informed about rates, packages, special promotions, and in-house groups; be aware of closed-out and restricted dates.
- Collect all necessary information when processing room reservations and follow the established rate quoting procedures.
- Familiarize yourself with company policies and house rules, as well as hospitality terminology.
- Assist in emergency procedures as required.
- Conduct check-ins and check-outs in a friendly, efficient, and courteous manner.
- Fully understand and operate all relevant aspects of the Front Desk computer system.
- Ensure the logging and delivery of packages, mail, and messages to guests and meeting rooms as needed.
- Use proper two-way radio etiquette when communicating with other associates.
- Deliver guest items such as luggage, newspapers, messages, packages, and amenities as requested.
- Maintain an up-to-date knowledge of all property amenities, special events, local attractions, and activities available around the hotel.
- Perform additional duties as assigned, which may include assisting coworkers in other areas of the hotel, maintaining a clean and organized workspace, and ensuring overall cleanliness and safety throughout the hotel and grounds.

Company Overview:
As a leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across various locations, representing top international lodging brands, luxury hotels, destination resorts, and lifestyle hotels. Our associates are dedicated to serving guests and achieving exceptional results, thriving in a culture that inspires everyone to excel. Join a world of opportunities with our organization.