Guest Services Representative

2 weeks ago


Chicago, Illinois, United States Equinox Full time

Join Our Team as a Guest Services Representative at Equinox

Are you an energetic and dedicated individual eager to be part of a prestigious organization like Equinox? We are on the lookout for Guest Services Representatives who are passionate about creating a positive experience in a vibrant atmosphere.

  • Greet members and visitors with warmth and professionalism
  • Verify membership credentials upon arrival
  • Manage incoming calls with courtesy and efficiency
  • Resolve member questions and concerns
  • Update and maintain member records as necessary
  • Keep the reception area neat and orderly
  • Flexible availability for various shifts throughout the day
  • Provide guided tours of the facility for members
  • Ensure exceptional service is delivered to all members and guests
  • Support other departments as required

Qualifications for the Position

  • Minimum of 1 year experience in customer service
  • High school diploma or equivalent experience
  • Dependable, professional, tech-savvy, and approachable personality
  • A passion for health, fitness, or sports is a plus
  • Excellent communication and interpersonal skills
  • Physically able to stand, sit, walk, and lift up to 50lbs

Benefits Offered by Equinox

  • Competitive salary along with benefits and commission potential
  • Access to the Club facilities
  • Discounts on Personal Training, Pilates, Spa, and retail services

This overview serves as a general description of the role and its requirements. Additional tasks may be assigned as necessary to maintain effective departmental operations.

Equinox is dedicated to ensuring equal employment opportunities for all.



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