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Warranty Manager

2 months ago

Houston, United States Group 1 Auto Full time
Overview

6161 Rothway Street

Houston, Texas 77040

The Business Support Center is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Warranty Manager to our team. Group 1 Automotive, Inc. is a Fortune 300 company with over $18 billion in annual revenues in 2023. The company owns and operates 200+ automotive dealerships, 267+ franchises, and 40+ collision centers in the United States and the United Kingdom that offer 35 brands of automobiles.

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Vacation and Sick Time
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities
Responsibilities
  • Leads the centralized warranty function at the Business Support Center providing warranty compliance for all US dealerships.
  • Manages warranty compliance as it applies to Service Managers, Service Advisors, Warranty Administrators and Fixed Operations Managers.
  • Knowledge of claims coding and submission; troubleshooting claims
  • Understanding of dealer processes and applying this towards analysis and recommendations
  • A thorough understanding of warranty compliance policies and procedures.
  • Follows and delivers proven training strategy as well as warranty training to employees to support their claims submission
  • Monitors dealership performance and follows up as needed
  • Maintains communication with management as well as dealership personnel
Qualifications
  • Greater Houston Area candidate preferred, not required
  • Substantial retail automotive service management experience, warranty administration, service advisor
  • Knowledge of all aspects of in-dealership operations
  • Strong presentation, facilitation, persuasion, and motivational skills.
  • Intermediate to advanced level of proficiency in Word, Excel, and Power Point
  • Exceptional organizational skills for proactively leading people, developing schedules and documenting work
  • Strong communication skills (verbal and written)
  • High personal level of ethics
  • Detail oriented, quantitative analysis, multi-tasking/prioritizing

  • Possess a sense of urgency in completing tasks

  • Understand the dealer audit process


*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.

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