Warranty Claims Specialist
4 weeks ago
Magneto and Diesel Distributors (M&D) has been a leader in the aftermarket remanufacturing industry for over 80 years. Our company has evolved to develop close partnerships with leading OEMs and manufacturers, enabling us to expand our parts offering and improve our remanufacturing capabilities.
We stock a wide range of products, including new and remanufactured turbos, inframe overhaul kits, filtration and aftertreatment parts, and engine components. Our strong remanufacturing roots, combined with our 41 branch locations and nationwide sales team, make us unique in the industry.
Job SummaryThe Warranty Clerk plays a crucial role in the warranty process, ensuring timely and efficient processing of claims for both internally produced and externally purchased products. This position requires excellent communication skills, attention to detail, and the ability to work effectively with customers and vendors.
Key Responsibilities- Monitor and track warranty claims, facilitating timely processing and resolution.
- Interface with customers, responding to inquiries and resolving issues in a professional and courteous manner.
- Coordinate vendor shipments and make arrangements for timely delivery.
- Provide return documents to customers and assist with warranty-related demands.
- Perform other duties as assigned by management.
- 2 years of experience in warranty administration.
- Knowledge of internal combustion engine diagnostics and repairs.
- Excellent PC skills and proficiency in software applications.
- Strong customer service and communication skills.
- Ability to read and interpret documents, including safety procedures and operating instructions.
- Basic math skills and ability to apply sound judgment when making decisions.
- Successful completion of pre-employment background and drug screening.
The Warranty Clerk will work in an office environment, with occasional visits to the shop and warehouse. The position requires prolonged periods of sitting, with occasional lifting and carrying of up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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