Warranty Claims Analyst

4 weeks ago


Houston, Texas, United States Elementia Full time
Job Title: Warranty Claims Specialist

Division/Location: Allura USA

Reports to Title: Warranty Supervisor

Job Summary:

The Warranty Claims Specialist is responsible for reviewing data related to claims, analyzing warranty claims to document trends, and mitigating future risk and exposure. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  • Analyze and review data related to claims, including process and payment
  • Document trends to mitigate future risk and exposure
  • Resolve customer questions related to the technical department and product warranty
  • Organize and update file systems, both electronic and paper
  • Update and maintain departmental databases/spreadsheets and monthly reports
  • Research, review, create, and edit documents, correspondence, letters, forms, checklists, and more using MS Office and Adobe Software
  • Organize invoices, request and obtain required approvals, submit payment requests to Accounting
  • Arrange conference calls, scheduling meetings, and document meeting minutes and decisions
  • Request all information from internal or outside sources to ascertain completeness and validity of claim, including coordination of benefits information

Requirements:

  • Critical thinking and good judgment
  • Time management
  • Ability to effectively diagnose and solve problems
  • Superior oral and written communication skills, as well as interpersonal skills
  • Self-motivated, goal-oriented, and able to work as a team
  • Ability to multi-task and adapt to a changing environment
  • Solid analytical skills and attention to detail

Education:

  • Bachelor's degree in business administration, a technical field, or an insurance-related field
  • Moderate skills in MS Word, Excel, and PowerPoint

Language: English



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