Warranty Process Manager
4 weeks ago
At Allura USA, we are seeking a highly skilled Warranty Process Manager to oversee all aspects of our warranty process. This role plays a pivotal part in ensuring customer satisfaction and providing feedback to maintain product quality standards within our manufacturing plants.
The ideal candidate will have extensive experience in warranty management, quality control, and customer service. They must excel in evaluating claims, overseeing resolution processes, and coordinating repairs. Strong documentation, reporting skills, and proficiency in relevant software are crucial.
Key Responsibilities:
- Manage warranty claims and oversee the resolution process
- Monitor and share relevant information with quality managers to implement corrective actions
- Maintain detailed records of warranty claims and resolution outcomes
- Provide assistance and guidance to customers regarding warranty coverage and claim procedures
- Collaborate with cross-functional teams to facilitate communication and problem-solving related to warranty issues
Requirements:
- Extensive experience in warranty management, quality control, and customer service
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficient in conflict resolution and de-escalation
- Knowledge of manufacturing processes and quality control methodologies
What We Offer:
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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