Warranty Claims Specialist
6 days ago
At Elementia, we are seeking a highly skilled Warranty Claims Specialist to join our team. As a Warranty Claims Specialist, you will be responsible for reviewing data related to claims, analyzing warranty claims to document trends, and mitigating future risk and exposure.
Key Responsibilities:- Answer telephones and log all incoming and outgoing phone calls
- Resolve customer questions related to the technical department and the product warranty
- Organize and update file systems, both electronic and paper
- Update and maintain departmental databases/spreadsheets and monthly reports
- Research, review, create, and edit documents, correspondence, letters, forms, checklists, and more using MS Office and Adobe Software
- Organize invoices, request and obtain required approvals, submit payment requests to Accounting
- Arrange conference calls, scheduling meetings, and document meeting minutes and decisions
- Request all information from internal or outside sources to ascertain completeness and validity of claim, including coordination of benefits information
- Bachelor's degree in business administration, a technical field, or an insurance-related field
- Moderate skills in MS Word, Excel, PowerPoint
- Critical thinking and good judgment
- Time management
- Ability to effectively diagnose and solve problems
- Superior oral and written communication skills, as well as interpersonal skills
- Self-motivated, goal-oriented, and able to work as a team
- Ability to multi-task and adapt to a changing environment
- Solid analytical skills and attention to detail
- Bachelor's degree in business administration, a technical field, or an insurance-related field
- Moderate skills in MS Word, Excel, PowerPoint
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