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Account Manager

3 months ago

Everett, United States Ziply Fiber Full time

Job Description

Position Title: Account Manager (Consumer)

$28,080 to $43,750 annually DOE, plus annual commission target of $30,000

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid

sick leave and paid time off, quarterly performance bonus, training, career growth and education

reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re

delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by

mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,

so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide

customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put

ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and

we support our employees to implement solutions that elevate the experiences of our customers and

coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers –

and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a

corporation.

Job Summary

The Account Manager will be responsible for generating sales in multi-family units in their respective

assigned region. This includes networking with MDU property managers, assistant managers, leasing

agents, and other property staff.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee

and not intended to reflect all duties performed.

Drive creative sales strategies in multi-family properties that will increase awareness and

penetration

Host various community events within MDU properties, to get customers to sign-up for Ziply Fiber

services

Make regular property visits to all MDU’s in assigned region, documenting key learnings Participate in e-learning, classroom sales training, and associated curriculum in tandem with

Sales Trainer

Meet and exceed monthly sales performance expectations Marketing team collaboration; offer strategy & communication, collateral material creation &

distribution

Perform financial responsibilities to include operational expense tracking, processing mileage

reimbursements, logging event expenses, and others

Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for

strategic and customer impact analysis

Qualifications:

6+ months of sales and/or customer service experience – OR – current or prior military service Must be committed to providing exceptional customer service in a calm, professional manner Must be enthusiastic, persuasive, persistent, and be able to handle rejection in the selling

process well

Must have reliable transportation Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

Knowledge, Skills and Abilities:

Ability to prioritize and organize work effectively and be a self-starter Ability to maintain confidentiality of company and customer information Ability to deal with public in a professional manner Ability to work independently and apply sound judgment and reasoning skills to a variety of

situations

Ability to drive on behalf of the company in a safe and responsible manner Ability to multi-task and collaborate effectively with other personnel to meet deadlines Strong verbal and written communication, attention to detail, and organizational skills Ability to adjust to rapidly changing priorities and schedules Excellent customer service skills

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available

for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodation may be made to

Enable Individuals With Disabilities To Perform The Essential Functions.

Essential and marginal functions may require maintaining the physical condition necessary for bending,

stooping, sitting, walking, or standing for prolonged periods of time. The employee must occasionally lift

and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance

vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role involves

driving within a specific region or territory and requires the ability to safely perform all functions of

operating a motor vehicle.

Work Environment And Additional Information

Work is performed in an office setting with exposure to computer screens and requires extensive use of a

computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office

setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees

may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply

Fiber. In holding outside employment or self-employment, employees should ensure that participation

does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless

of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and

the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may

require a pre-employment drug screening.

Ziply Fiber is a drug free workplace. #J-18808-Ljbffr