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Reservation Agent

3 months ago

Johns Island, United States Kiawah Island Golf Resort Full time

Kiawah Island Golf Resort consistently ranks as one of the country's top resorts. It is home to The Sanctuary, one of the only Forbes Five Star and AAA Five Diamond hotels in South Carolina, as well as nearly 500 private villas and luxury homes, and five championship golf courses, including The Ocean Course. We strive to enhance southern hospitality by taking care of our employees and guests.

Benefits:

  • Hourly Rate plus Commission
  • Medical, Dental, Vision, 401(k) options
  • Employee Meal Program
  • Discounts on Golf, Tennis, Accommodations, Dining & More
  • Work in paradise
Expectations & Responsibilities:
  • Provide friendly, professional and individual service, while adhering to all resort standards for reservations.
  • Create and sell a complete stay for the guest, personalized to match each of the guests' interests and desires, while utilizing all of the resort's amenities.
  • Provide our guests with information on accommodations and accommodation packages, special events, dining options, recreational activities, golf, and other island happenings.
  • Work closely with the Front Desk, Leisure Services, and Concierge Teams to provide our guests with an exceptional experience from arrival to departure.
  • Upsell quality levels and view types to guests.
  • Make dinner, golf, tennis, nature program, bike and all other reservations for guests at the time of booking, or before arrival, to give the guest the ease of visiting with everything preplanned.
  • Knowledge of the Forbes Five Star and AAA Five Diamond standards.
  • Upholds the core values, and policies and procedures of the resort.
  • All other duties, as assigned.
Qualifications:
  • Previous customer service experience required.
  • High school diploma, or equivalent vocational training certificate, required. College degree preferred.
  • Friendly, patient, and pleasant telephone voice are all essential.
  • Requires excellent attention to detail and exceptional organizational skills.
  • Must possess excellent written and verbal communication skills.
  • Strong typing skills and proficiency with Microsoft Word, Excel, and Outlook are a must in this role.
  • Must be able to work both independently and in a team environment.
  • Good to excellent communication skills in English both verbal and written
  • Must be able to pass a background check.
Essential Physical Requirements:
  • Must be able to lift and carry minimum weight of 25 lbs. across short-medium distances.
  • Must be able to work on site due to daily needs of the job requirements.
Join our team and work in paradise

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.

Other details
  • Pay Type Hourly


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