Reservations Coordinator

1 week ago


Johns Island, South Carolina, United States The Dunlin Full time
Job Summary

We are seeking a skilled Reservations Agent to join our team at The Dunlin, a luxurious resort located on the banks of the Kiawah River. As a Reservations Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities
  • Respond to guest inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
  • Assist and ensure effective guest challenge resolution, working closely with fellow guest service team members and other departments to resolve any challenges and exceed guest expectations.
  • Ensure accurate and efficient execution of all billing and financial transactions on behalf of guests.
  • Upsell services and offerings as appropriate, ensuring each guest is fully educated about the resort's amenities.
Requirements
  • Two years of experience in a hospitality, spa, or reservations position, preferably at a luxury resort.
  • Ability to create professional business correspondence.
  • Must possess excellent people and sales skills, with a positive phone manner and ability to engage with each guest.
  • Ability to work cohesively with other departments and co-workers as part of a team.
About Us

The Dunlin is a destination retreat surrounded by miles of golden spartina grass, giant oak trees, and shallow marsh flats. Our resort offers a peaceful oasis with cottage-inspired guest rooms and river-view cabanas overlooking vast expanses of marshland. We are part of Auberge Resorts Collection, a portfolio of extraordinary hotels, resorts, residences, and private clubs that bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious service.



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